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Save money in Spain. Providing regular money saving tips, tricks, offers, cheap deals and guides for people living in or visiting Spain. Covers shopping,restaurants, going out, supermarkets, insurance, bank accounts, utilities, phone/mobiles etc.

In praise of Jet2.com
20 September 2018 @ 14:27

Just thought I'd write this post to praise the response I got from Jet2.com regarding a complaint I made to them about their "Kids Go Free" offer.  I had booked a holiday for the three of us last weekend (2 adults + 1 child), and took advantage of their free child place offer but after making the booking I had some concerns about the offer. 

 

I wrote directly to their chief executive on Monday afternoon to complain that I found their Kids Go Free offer misleading.   I felt we weren’t actually getting a free child place based on the price we were paying.   First thing Tuesday morning I got a phone call from their Head of Customer Services who explained the offer to me and put my mind at rest.  I hadn't been conned.   The hotel we had booked as part of the holiday already offered a free child place anyway.  So we effectively got the flight and transfer for free under the Jet2.com offer.

I was offered £100 off my holiday by Jet2 as a good will gesture, which I greatly appreciated.

I've always found Jet2.com to be one of the good guys.  I'll often spend extra to fly with them rather than use Ryanair or Easyjet because the all-round experience is more pleasant and I find their customer service to be excellent.  This has just confirmed my belief!



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