Contact Us / FAQs

All contact with Eye on Spain is mostly through email.  We generally receive at least 150 emails every day and it is impossible for us to reply to all of them.  We would need to hire a full time member of staff to handle this level of emails which is something we cannot do as Eye on Spain is a free service.

If you do need to contact us please click the appropriate link below.  We cannot guarantee that you will receive a response to your email.  Emails are filtered in terms of importance.

We would appreciate it if you read the following FAQs first to see if your question is answered here:

How do I log in?
I have forgotten my user name or password?
I cannot log in?
How do I change my password?
How do I change my user name?
How do I join my community forum?
How do I register for the general forum?
How do I list my property for sale?
How do I list my property for rental?
How do I edit the details or photos of my property for sale?
How do I edit the details or photos of my rental property?
I have uploaded new photos but they are not being displayed?
I get an error when trying to upload photos in the members area
How do I advertise with Eye on Spain?
Are my details safe with Eye on Spain?
Can I place a link to my company in my forum signature?

 

How do I log in?

In the top right-hand corner of any page you will see a link that says "Log in".  Click that and then enter your user name and password to proceed.  If you do not have a user name and password yet then click here to get them now.  It's free to register.

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I have forgotten my user name or password?

Click here to receive a reminder

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I cannot log in?

Do you have cookies enabled?  If not then please enable them.

Have you tried re-booting your PC?

Your user name and password are case-sensitive, have you entered them correctly?

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How do I change my password?

When you log in there is an option to change your password by clicking the "My account" link at the top right.

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How do I change my user name?

Unfortunately at present we do not have a facility to change your user name.  If you really want/ need to do this then we suggest that you please register again under a new user name.

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How do I join my community forum?

Click here to find your community first and then follow the instructions.

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How do I register for the general forum?

All registered members can post messages to the general Spain forum.  If you are not a member of Eye on Spain then you can register here for free.  Once registered you need to log in to the members area and you can then post on the forum.

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How do I list my property for sale?

You need to be a registered member of Eye on Spain to list your property for sale.  If you are not yet registered then please register here for free to begin.  Once registerd you need to log in and click the "Sell your property" link in the top menu.  Then follow the instructions on that page.  If you have not pre-paid then at the end of the process you will be taken to WorldPay where you can make your payment securely.

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How do I list my property for rental?

You need to be a registered member of Eye on Spain to list your property for rental.  If you are not yet registered then please register here for free to begin.  Once registerd you need to log in and click the "My rentals" link in the top menu.  Then follow the instructions on that page.

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How do I edit the details or photos of my property for sale?

Log in and click the "Sell your property" link in the menu.  Click the edit link for the property you wish to edit. 

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How do I edit the details or photos of my rental property?

Log in to the members area and click the "My rentals" link in the menu.  Select the reference number of the property that you wish to edit from the drop down box in the section in which you wish to make changes.

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I have uploaded new photos but they are not being displayed?

If you have successfully uploaded new photos for your property you will need to refresh your property page as your browser will usually display the cached (stored) versions of the photos.  To refresh the page either click the refresh button on your browser or press the F5 key on your keyboard.

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I get an error when trying to upload photos.

You must select all photos at once, in order, starting at 1, then 2, etc, and then once selected click the upload button.

Are your pictures in JPG format?

Sometimes when the photo image file sizes are too large the process can time out.  Try selecting less photos to upload at any one time.

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How do I advertise with Eye on Spain?

Click here for more information.

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Are my details safe with Eye on Spain?

Of course.  We take privacy and security very seriously.  All details are stored securely on our server which only allows authenticated access.

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Can I place a link to my company in my forum signature?

Yes.  We are happy for you to link to your company in your forum signature.  What we don't want is people touting for business in the actual forum posts.  If you post good advice people will naturally follow your signature link to find out more about you.

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That Didn't Help? Try These...

If none of the above answer your question then please select from below to get in touch with us:

Paid-For Product Or Service Enquiries

If your enquiry relates to one of our paid-for products or services then please submit your enquiry here. Use this if you have paid for a product or service with us or are looking to.

Technical Problems

If you are having technical problems with the function of any part of the website then please click here. Only choose this option if you are having difficulties using the website. Non-technical issues will not be responded to.

Advertising & Press Enquiries

If you would like to advertise your business on Eye on Spain or work with us in some capacity then please click here.

General Enquiries And Questions

If you have a general question or enquiry please click here.

 

 

 

About Us


Courtesy of Sol Channel

 

 

Privacy Policy

We are committed to protecting your privacy at eyeonspain.com. We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this site. We do not sell, share, or rent this information to others in any way that we have not mentioned in this statement.

Cookies

Like many other Web sites, eyeonspain.com uses cookies to identify members so they don't have to re-enter a user id and password when they, for example, wish to post to a discussion. A cookie is a piece of data stored on the user’s computer tied to information about the user. (Usage of a cookie is in no way linked to any personally identifiable information while on our site.) We use session ID cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. Cookies also help us improve your experience and display more prominently goods and services that might interest you. If you do not have cookies enabled, you must enter your password each time you access our site or any of its member features.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Third parties

eyeonSpain.com may provide third parties with aggregate statistics about our customers, traffic patterns, and related site information. This data reflects site usage patterns gathered during thousands of customer visits to our Web site each month but does not contain behavioral or identifying information about any individual member, unless that member has given us permission to share that information.  eyeonspain.com also may use third party companies to provide delivery of e-mail newsletters and other messages over e-mail. Also be aware that we may buy and sell business assets and/or divisions; customer information is generally part of such a sale.

Links

This Web site contains links to other sites. Please be aware that we, eyeonspain.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Message Boards and Public Forums

Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through e-mail, or in chat areas - that information can be collected and used by others.  In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.

Security

We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases and to only release this information to third parties we believe share our commitment to privacy. However, we are not responsible for any breach of security or for the actions of these parties.

Obtaining your consent

By using our Web site, you give eyeonspain.com permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you register at eyeonspain.com, you authorize eyeonspain.com to use information you provide to personalise the information we deliver to you and to use your demographic information when calculating aggregate customer data. eyeonspain.com may occasionally amend this policy. We suggest that you bookmark this page and check to see if it has changed from time to time, although we will inform all registered members of any changes as soon as they are made.

Google Advertising Cookies

* Google, as a third-party vendor, uses cookies to serve ads on your site. * Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. * Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Questions?

If you wish to change any information you have given us, or have any questions on our Privacy Policy, you can contact us at feedback @ eyeonspain.com (remove the spaces in the email address).

 

Terms of Use

eyeonspain.com adheres to the highest of Internet standards, protecting its users' privacy, observing and championing Net etiquette, linking externally without endorsements, and aiming for factual information throughout. To that end, here's a look at what we expect from users of our site.

Terms of Use:

By visiting the eyeonspain.com web site, users agree that they will not use the site for any unlawful activity, or use it in any way that would violate the following terms and conditions. eyeonspain.com reserves the right to seek all remedies available by law for any violation of these terms of use, including any violation of eyeonspain.com's rights in the eyeonspain.com name and logo and its rights in connection with the information, artwork, text, video, audio, or pictures (together, the "Content") of the eyeonspain.com Web Site.

The eyeonspain.com Name and Logo:

The eyeonspain.com name and logo are the exclusive property of eyeonspain.com. They are protected under international law. Unauthorised use is prohibited. They may not be copied or reproduced in any way without the prior written permission of eyeonspain.com. Requests for permission should be sent to us using the following email link: Request permission .

The eyeonspain.com Web Site:

The eyeonspain.com Web Site is provided by eyeonspain.com for personal use only. Any other use, including reproduction or translation of anything more than a de minimis portion of the Content of the eyeonspain.com Web Site, or any use other than for personal purposes, requires the express prior written permission of eyeonspain.com. Requests for permission should be sent to us using the following email link Request permission , specifying full details of the proposed use.

All Content of the eyeonspain.com Web Site is protected by law including, as applicable, copyright laws. The Content of the eyeonspain.com Web Site is selected on the basis of eyeonspain.com's own criteria and in its own sole discretion. eyeonspain.com reserves the right at any time to change or discontinue any aspect or feature of the eyeonspain.com Web Site, including but not limited to these terms of use, hours of availability and equipment needed for use. The use of particular designations of countries or territories does not imply any judgment by eyeonspain.com as to the legal status of such countries or territories, of their authorities and institutions or of the delimitation of their boundaries.

The mention of names of specific companies or products (whether or not indicated as registered) does not imply any intention to infringe proprietary rights, nor should it be construed as an endorsement or recommendation on the part of eyeonspain.com. eyeonspain.com disclaim any liability or responsibility arising from the use of the eyeonspain.com Web Site or the Content of the eyeonspain.com Web Site. eyeonspain.com, members of its staff, and it's contractors, shall not be liable for any financial or other consequences whatsoever arising from the use of the Content of the eyeonspain.com Web Site, including the inappropriate, improper, or fraudulent use of such Content. No representations or warranties of any kind concerning the eyeonspain.com Web Site are given, including responsibility for any infection by virus or any other contamination or by anything which has destructive properties.

Other Web Sites:

The eyeonspain.com Web Site may be linked to other web sites that are not under eyeonspain.com's control. eyeonspain.com provides these links merely as a convenience and the inclusion of such links does not imply an endorsement or approval by eyeonspain.com of any web site, product or service. eyeonspain.com does not assume any responsibility or liability in respect of such web sites, including, for example, responsibility or liability for the accuracy or reliability of any information, data, opinions, advice or statements made on those web sites.

Interactive Parts of the eyeonspain.com Web Site:

The eyeonspain.com Web Site may contain bulletin boards, chat rooms, access to mailing lists or other message or communication facilities. The user agrees, when taking advantage of such facilities, not to do any of the following: (a) defame, abuse, harass, stalk, threaten or otherwise violate the legal, moral, or human rights of others (such as rights of privacy and publicity); (b) publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information; (c) upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy) unless the user owns or controls the rights thereto or has received all necessary consents; (d) upload or attach files that contain viruses, corrupted files, or any other similar software or programmes that may damage the operation of another's computer; (e) delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded; (f) falsify the origin or source of software or other material contained in a file that is uploaded; (g) advertise or offer to sell any goods or services, or conduct or forward surveys, contests, or chain letters; or (h) download any file posted by another user that the user knows, or reasonably should know, cannot be legally distributed in such manner. eyeonspain.com reserves the absolute right to delete any material posted to the eyeonspain.com Web Site without notice to the user.

eyeonspain.com accepts no responsibility or liability in respect of the conduct of any user in connection with such facilities, or for any material submitted by users and carried on the eyeonspain.com Web Site including, for example, responsibility or liability for the accuracy or reliability of any information, data, opinions, advice or statements made in such material.

If you have any questions about this please contact eyeonspain.com using the following email link: Request permission.

Thank you.

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