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Ryanair cabin staff told to keep passengers' change
10 August 2013 @ 13:01

According to the Daily Mail, the Ryanair staff handbook encourages flight attendants to tell passengers they have no change left when buying from the trolley.  Ryanair plummets new depths...

Ryanair staff have been told to increase the company’s profits by avoiding giving change back to passengers when selling them things from the trolley. 

Cabin crew are encouraged to follow a ‘keep the change’ policy in a training document.

It is suggested they mislead passengers by claiming to have ‘no change left’ when they sell food or drink.

Staff are encouraged to tell passengers to spend the money on one of the airline’s own scratchcards or an item worth the same amount as the change owed.

The advice is contained in a document called Ryanair Sales Tips, produced by Retail In Motion, a company calling itself an ‘in-flight retail specialist’.

 

 



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wend691 said:
10 August 2013 @ 18:49

This doesn't surprise me. When travelling back from Spain, my OH and I spend all our euro 'shrapnel' on the plane. Not sure the hostesses appreciate it but it lightens my purse of the small change and stops them from having to say to me that they don't have any change!!!

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