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Ryanair to reform 'abrupt culture', says Michael O'Leary
20 September 2013 @ 15:37

Michael O'Leary, the chief executive, told shareholders that the airline would overhaul its website, set up a new team to respond to emails and stop fining customers whose carry-on baggage exceeds minimum sizes by a matter of millimetres.

"We should try to eliminate things that unnecessarily piss people off," he said at the company's annual meeting in Dublin on Friday.

He made the comments after several shareholders raised complaints about how poor customer service was hitting sales.

"A lot of those customer services elements don't cost a lot of money ... It's something we are committed to addressing over the coming year," he said.

Source: The Telegraph

Like 0


wend691 said:
20 September 2013 @ 18:02

Interesting .... I suppose we will have to wait and see how long it takes for Mr O'L and the team to make the changes ....

tillymint666 said:
21 September 2013 @ 06:25

I think the attitude of the staff comes from the top down. Mr. O.Leary comes across as having no respect for the travelling public - his attitude has always been 'If you don't like it - P*** off!!' I've always found Easyjet to be much more helpful. My experience of Ryanaire is such that I'll avoid them at ALL costs!!!

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