Iberdrola Electric Bills

 I was fed up with them taking whatever they wanted from my bank account. I rang them as 'sping' describes and I have managed to set up a direct debit for the same amount each month and agreed to review it with them after 12 months. No problems setting the account up either and now seems to run smoothly. Pity electricity is so expensive in Spain. Kevin

We've just had a refund from them with no info as to why!! Don't know whether to spend it or not

Hi Lomasgirl - I think you will need to either phone Iberdrola or go down to Pilar to the Millar store where they have a desk.

Chin up - you'll get there in the end!

We've just had a refund from them too. They had charged us for Jan and Feb (which was the same as last year bills for those months) quite high seeing as we turned our leccy off in October, so they must have read the meters and refunded the overcharge as far as I can see. At least that's what I'm assuming.

Joepi yeae, I finally enter the site of Iberdrola to see our bill.

Thanks for all informations.

Spoke too soon.  Have just had latest bill which says just over €70 was taken out of our bank account - and electric has been off since mid Feb!! 

We do not turn our electric off. But our bill was 31.00 euros for the two months, so I did not think that was to bad.

I pay monthly, and when I'm not there its always around 12e a month, so that must be a standing charge

I can  see our bills and it's a great question.  One month we pay € 12,00 to € 30,00 and sometimes we pay € 131,00 . And that is a period when nobody is there. We always shut off the electrcity.  We ask our friends who lives in Villamartin, and they have the same problem.   Last year, we could read the meter ourselves, because the door of the cupboard was not closed. When I look at the results on my bill, than I think they count 100 Kwh too much.  Great problem now:  the door is closed with a lock.

I received a mail from Iberdrola, to explain how I can find my bills, but now I'm going to ask, how they get those graet numbers of using electricity, specially when nobody is there.

And I also wonder :  what about the water-bill?  That's an even bigger question??

Dont go there thinking about the water bills,even when we dont use any water we still get charged 40€ every 2 months,but are now reading both metres,when re arrive and when we leave,and turn off both electric/water when the house is empty.Didnt realise how expensive water was till now.

 Our water bill also includes the cost of collecting rubbish. 

The electricity, don't forget that the standing charge comes to fair amount of money each month depending on the maximum amount you can consume at one time.  Kevin

We have changed to an economy 7 tarrif,and hope this summer to notice a diffrence in the electric bill,never though I would be doing the washing in the evening to save on electric,but I do. Have been told you have to spend more than 3 months a year out there to make it noticable and the standing charge for economy 7 tarrif is higher than the normal one it about 14€every 2 months and I believe the other one is 12€

we have the elec bill every month as I say, they are 2 estimates 1 read, our president has a key to read it, the water is every 3 months, again its around 47e a quarter, when we are not there, 26e water/waste, 12e local council waste (bins), rest is to Valencia for sewerage charge.

I'm online with the elecy bill ibadora, agua is only just gone on line and I'm missing a NF number to get online with that and emailed bills I hope, with the 101e IBI council tax 4x 23e for bins and valencia tax, thats around 350e a year council tax? my UK one is £1100 a year, so thats great, water in spain is a expensive item, elec is expnsive too but I dont have gas so I dont use that much I use bottled gas for heat, over all I feel the local tax is a third of the UK and electrical per unit is the same as the UK, hopefully, its warmer in spain so I should be cheaper.

I have had no problems except the getting online with the water.

How can we get the water-bill on line?

I find it hard to believe that people find the water expensive in Spain. When I left the UK ,in 2002, my water bill was 80p per cu.metre plus 1,20 for sewage. Here ,in 2009 I pay 57c per cu. metre. ( that's double what I was paying when I arrived & Is well cheap to me.) Where I moved from in the SW of Uk the average water bill , this year,for people without a meter in a band D rated property is 953 pounds a year! 79,41 a month, for water !!!                                                                                         

I am paying around 100€ a quarter when I am not in Spain,When we are there and using the water/sewage then it will be more.I live in Devon,and pay £80 a quarter and use a lot of water but am on a metre,so yes water in Spain is more expensive than here,but its the price we have to pay and nothing can be done,just dont waste it.And enjoy lol.

Very friendly staff if you phone. Just ask for someone who speaks english and they will transfer you to an english speaking operator.

Hi, thanks for the online info. Just managed to get an online account (great!), took about 10 minutes. You need your contract number, ID (I used passport no.) e-mail, last 4 digits of your bank account (not your cash card number) mistake I made!

They will send you the user name and pass word to your e-mail. The english translation for the bills (factura) will be set up soon, so it says. Otherwise you can click on english (top right) and it will guide you through. At least something works!  Thanks to eyeonspain and members alike.  

We have only received two quarterly bills for water so far, and both have been less than 38 euros, so I guess it depends on where you live in Spain.

For some strange reason Iberdrola are taking payments out of my account every two months rather than monthly.  Somebody thought that might be because we weren´t connected until November last year, so we are new customers.  The bills averaged out at 75€ for 2 months, which we thought was OK as we live here full-time. 

Sue

I was trying to get online and it asks for a NIF number, but my bill has nothing in this section?

can antone help