WARNING TO ALL

STEADY ON JOHN !! I

I THOUGHT YOU WERE GOING TO TELL US SPAIN WAS LEAVING THE EU AND REVERTING TO THE PASETA (or should that be the potato)

No complaints from me about after sales service in Spain!

I bought an outside light from a small electrical shop for 17€ and they came and installed it free the next morning at exactly the time they said.  Can you see B&Q doing that?

I had a damp patch on the wall on the other side of the bath.  I contacted the insurance company and they sent someoe out, but instead of just inspecting it and telling me to get 3 quotes as they do in the UK, he re-grouted the  bath and sent a painter in to paiint the wall.  Excellent service!

Don, I hope they repaired the cause of the damp too.

 Just found the title of this thread, and unfortunately Dealer indifference is a bad in the UK. A friend of mine about 3 years ago bought a 42" flat screen TV which after about 9 months the screen partially blacked out.

He tried on many attempts to get the branch of Curry's to take it back and repair it and they did not want to know. He couldnt get past the "Customer Service " desk all they kept doing was referring him to a call centre (from in the shop, at the Customer Service counter!).After nearly 6 months of pestering them,eventually some woman looked at his file and somewhat surprised said she noticed he had been repeatedly calling for a long time. She told him to wait for a call back , so he did, to be greeted by some man who explained he was upper Management at Curry's and was disgusted at the way my friend had been treated,and he would get the T.V collected and repaired.He told my friend there would be a bill with the goods when returned but to take no notice of it, as it was for "reference only".

The T.V was collected and returned in about a week, and the bill total that came back was for 160 pounds. Fantastic service, eventually, but why did it take around 6 months of continual complaining to get a result, and what about the compensation for the loss of use of his T.V during this time? Curry's offered him NOTHING in compensation.

Somehow its not just Spanish retailers that are useless it happens in the U.K too!

Yes, Johnsx, it was just the grout that had dried out!

Don do you mean the water was 'leaking' because you had failed to maintain the waterproof grouting ?

Yes, we had just bought the house and no one had lived in it previously for 6 years.

I know the Spanish insurance companies are good but what you had was lack of Maintenance  not an insured risk.

Maybe you could get them to cut the lawn and wash the car every week too !

 Re: the compaints forms:

John said: "I have used the system, either for myself or others, and it has always produced a satisfactory end".

Ayrez asked: "How long does it usually take for OMIC to resolve your complaint?"

John said: "I have never got as far as you have so I can't say".

Confused.com

I tried requesting a complaints form once, from RACC when they were messing me around over a car insurance matter. They told me they didn't have complaints forms; I said I'll call the police if they don't produce one; they said "knock yerself out" (or words to that effect) as they are a "members club" and not bound by the usual rules. Moral? Don't use RACC for your insurance!

Roberto,  I have no personal experience with RACC and today is sunday so I cannot call anyone for advice,  but if RACC your quiote  is The automobile club, R:A:C:E:, on their web page they show:-

http://racc.es.soporte.com/pdf/contrato.pdf

Puede obtener información de servicios de consumo en

In your situation I would have called the Policia Local and see what they had to say when they arrived. 

 I think RACE and RACC are two different entities; I was dealing with RACC. 

You really needn't go to the bother of calling them (unless you really want to !) You're right though, on the link you provided (which is RACC) it says "Usted puede solicitar hojas de reclamaciones en nuestro domicilio social o en (blank) " - or where, I wonder? Not in their Málaga branch, based on my experience! 

Yes, I could have (and maybe should have) called the police, but confronted with a very smug manager who seemed confident in his claim, I didn't want to run the risk of being humiliated in case he was right. This was the same guy who, moments earlier when I told him his staff were crap at their jobs, had said quite happily "Yes, I know - it's hard to get decent staff nowadays. Whadya want me to do?"

I decided the best course of action was simply to take my business elsewhere (after getting what I needed eventually from their head office in Barcelona) and then taking every available opportunity (such as now) to warn everyone else to avoid them like the plague! Maybe as a Catalan organisation they play by different rules; I never had any problem with them while Ilived in Mallorca, but as soon as I moved to Andalucia they seemed to treat me like dirt.

Anyway, to anyone dealing with any company other than RACC, I would strongly suggest following John's advice and requesting the complaints form - just asking for it is likely to prompt a bit more action than if you don't, and hopefully you will then not even have to take it further. QED!

this thread has gone so far from the original post its unbelievable.