BANKIA

 Hi.  Thank you to marcbernard and Rob & Lor for your replies.

We have tried the 0034 902 246810 without success - maybe because they have too many callers at present with similar problems.

We sent an email to our branch yesterday and have received a reply telling us that they have made the transfer for us.  However they did not give us any info on how to get the electronic signature which we need to be able to do our own transfers.

We will try the San Javier number.  We are with an Estepona branch but as we have a general query about the electronic signature the San Javier branch may be able to help.

Hi

Sorry for the delay, have been to SUNNY Spain and didnt take any numbers with me.

0034 963995034 and they speak English, and like I said before were great.

Good luck keep us posted

we had a mortgage with Bancaja and were always treated really well, since they became bankia, things have gone from bad to worse, without any warning, bankia stopped paying our Direct debits, we arrived in spain, to find the electric had been turned off, we spent most of the week paying bills, the nearest branch of Bankia is two and half hours away, and our house is owned by two couples, the other of which were not with us.  On return to England, we managed to contact Bankia, and they told us our documentation had run out, so they froze our account and refuse to accept money in or out, unless WE POST THEM OUR PASSPORTS, which is not going to happen. We have opened a new bank account to pay bills, but are being held at ransom from Bankia, who will not accept money to pay the mortgage. They are rude, unhelpful, and I would never recomend them. BEWARE OF BANKIA, the saga and stress continues

Luttridge. 

 In Spain it is the law (seems maybe ignored by some banks) that non-resident account holders must produce a certificate of non-residence, issued by the  Policia Nacional, every two years. 

Most banks will, for a fee, obtain it for customers.   

It is also a law which has just recently come into effect, that all banks must have a digital record of the ID of all customers (a scanned in copy of their currentt Passport)  and some additional info. (including who owns the money in the account, where it come from, private addresses and tax ref numbers in country of residence, etc).   What is required seems to vary with each bank.

 I have a joint account with my wife and son, who is named on that account; he in non-resident. He had to be named as some utilities would not take payment for his standing orders unless he, as the person contracted, was named..

We all had to complete the forms and provided digital copies of passports. 

There was a hiccup, in that the bank had not recorded the form sent in by my son, and they froze the account. I discovered it within a day and had it unblocked.

So don’t blame your bank.

In both cases,   on non-compliance the bank must freeze the account.

Hi, we have an account with Bankia in Almeria. Orginally our Banacaja branch was in Vera following the merger our nearest branch was Almeria. We had to physcially present in the branch in Almeria with our documents in 2015. Can anyone advise how often this needs to be done, as we dont get out that often I do not want our account to be frozen and direct debits not paid. 

Thanks

Tricia 

Hi Tricia52

I think it is every two years, also they now want your National insurance number the one for the UK, all banks in Spain are now asking for it, it helps prevent money laundrying (so we was told) 

It is every 2 years. However I have never had to turn up in person, usually the bank send the documents, we sign them, send them back and its sorted.

If in doubt:  read  my post of 19.8.15 it still applies