Helpline in English for Santander es?

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04 Oct 2019 13:18 by PMillsom Star rating in Midlands. 466 posts Send private message

PMillsom´s avatar

Santander have since 14th Sept changed access process and codes to on-line banking and I'm locked out.The website claims to have sent me new codes by email but no sign of these.

Their helpline has a rapid burst of pre-recorded fastly spoken spainish prompts and I'm unable to get through.

When I was with BancoPoplar before the takeover by Sandtander there was an English helpline.

Do anyone know if Santander ES has similar or what key to press on the regular helpline to get through to an english speaker?  Else it will have to wait until my next visit to Spain 

thanks





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04 Oct 2019 16:57 by Jarvi Star rating in Halifax UK and Sucin.... 717 posts Send private message

Have you tried this number? 0034912737090. Its the number gven on their english written website

https://www.bancosantander.es/es/particulares/cuentas-corrientes/non-resident-bank-account-spain

 


This message was last edited by Jarvi on 04/10/2019.



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07 Oct 2019 13:50 by PMillsom Star rating in Midlands. 466 posts Send private message

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thanks - great that has an English option by default.  all agents busy and long wait but as its 13:45 there I guess it better to call them back after 14:00.

 





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27 Feb 2020 10:00 by dazwsmith Star rating. 1 posts Send private message

Hi ,i am keen to know how you got on, i also have a spanish bank acount but its the old fasioned book, i downloaded the santander es app but as i guessed its in spanish. still trying to figure out if i can register my account for online banking via the app. in spain they dont seem to use the same format as in the uk, sort code and account number ect.

i did go into the santander bank last time i was in spain and enquired but they spoke less english than i did spanish which is very little.

 





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