Helpline in English for Santander es?

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04 Oct 2019 13:18 by PMillsom Star rating in Midlands. 466 posts Send private message

PMillsom´s avatar

Santander have since 14th Sept changed access process and codes to on-line banking and I'm locked out.The website claims to have sent me new codes by email but no sign of these.

Their helpline has a rapid burst of pre-recorded fastly spoken spainish prompts and I'm unable to get through.

When I was with BancoPoplar before the takeover by Sandtander there was an English helpline.

Do anyone know if Santander ES has similar or what key to press on the regular helpline to get through to an english speaker?  Else it will have to wait until my next visit to Spain 

thanks





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04 Oct 2019 16:57 by Jarvi Star rating in Halifax UK and Sucin.... 704 posts Send private message

Have you tried this number? 0034912737090. Its the number gven on their english written website

https://www.bancosantander.es/es/particulares/cuentas-corrientes/non-resident-bank-account-spain

 


This message was last edited by Jarvi on 04/10/2019.



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07 Oct 2019 13:50 by PMillsom Star rating in Midlands. 466 posts Send private message

PMillsom´s avatar

thanks - great that has an English option by default.  all agents busy and long wait but as its 13:45 there I guess it better to call them back after 14:00.

 





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