telefonica contact/ adsl help?

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15 Nov 2012 15:35 by ijha85 Star rating. 28 posts Send private message

Hi,
Basically we live pretty rurally but all I want to do is speak to someone at telefonica, give them our address and check on the off chance that we may be able to receive adsl , as we do have a phoneline (disconnected) but it is proving difficult :(
The website goes to movistar and any numbers I find through Google are proving redundant.
I dont want to arrange or pay for anything only to have an engineer come out to say no bueno, when a *simple* primeval could save the trouble.
Any advise etc would be much appreciated.
Thanks, Ian



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15 Nov 2012 15:48 by tamaraessex Star rating in Colmenar, Malaga. 508 posts Send private message

tamaraessex´s avatar
I wonder if you can enter the old phone number, if you know it, on their website? If you don't know it, there is a live technical support option under the help section (Ayuda).

It automatically goes to the Movistar website because that is the operating name for Telefonica now.

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15 Nov 2012 15:59 by juansheetisplenty Star rating in Cartagena. 274 posts Send private message

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 We had the same problem with Telefonica a few years ago for what was then a new urbanization. We gave up and went to the local Vodafone store. The deal then was they gave you dongle and router and mobile phone that had both a mobile and landline number. You then only paid a certain amount until they arranged for Telefonica to hook up the ADSL line (as Telefonica have the landline monopoly like BT). In our case that was three months of free internet. The dongle then acts as a back-up when the ADSL goes down. All billing is from Vodafone.

They have been very good and will also turn off the service while you are not there. 

Juan





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15 Nov 2012 16:42 by ijha85 Star rating. 28 posts Send private message

Thanks for the info guys,
Tamara I will try the live support, I could use Google translate to ask what i.need that way.
Juan, there's no guarantee we can even get adsl in our location, I just wanted to try before we looked into satellite internet. It sounds like they looked after you at Vodafone though.

If I make any progress I will post up, thanks again.




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15 Nov 2012 16:43 by ijha85 Star rating. 28 posts Send private message

Thanks for the info guys,
Tamara I will try the live support, I could use Google translate to ask what i.need that way.
Juan, there's no guarantee we can even get adsl in our location, I just wanted to try before we looked into satellite internet. It sounds like they looked after you at Vodafone though.

If I make any progress I will post up, thanks again.




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15 Nov 2012 17:15 by tamaraessex Star rating in Colmenar, Malaga. 508 posts Send private message

tamaraessex´s avatar
I think you're right Ian. I know many folks on here are very happy with satellite internet, but my friends who have it do complain about drops in the service. I asked a lot of businesses and interrnet professionals, and the consensus was that a landline will always offer a fast and more reliable service.

I'm with Europa Network and am very happy. I pay Movistar €13.90 for the landline (organised by Europa Network) and €19.95 pm to Europa Network for internet, free calls to other European countries, and UK tv streamed to the computers.

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15 Nov 2012 19:34 by bobaol Star rating. 2257 posts Send private message

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 Movistar is Telefonica which is why you are being redirected.  However, from any phone, dial 1004 and, when it answers, say "English" and you will be put through to an English speaking operator.  1004 is a free phone number from all Spanish phones and they do tend to answer pretty quickly (in my experience but I've only called them twice).  





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15 Nov 2012 21:00 by foxbat Star rating in Granada. 1114 posts Send private message

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Or, alternatively go here

https://www.movistar.es/particulares/coberturas/internet/?url=%2FMicrosites%2Fcoberturas%2Fconsulta.html%3Fid%3Ddatos_centrales_interior_m4&url=%2FMicrosites%2Fcoberturas%2Fconsulta.html%3Fid%3Ddatos_centrales_interior_m4&vgnextoid=3a989465ccd2e210VgnVCM1000003028240aRCRD&origen=internet&origen=internet&vgnextnoice=1&vgnextnoice=1&vgnextfmt=default

and when the page opens select 'Consultar por direccion' On the next page to open input the address details  in the respective boxes, not forgetting the post code then click on Validar Domicilio and you should get a new page showing what ADSL options movistar can offer for the inputted address.

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15 Nov 2012 22:00 by ijha85 Star rating. 28 posts Send private message

Fantastico guys , cheers for the info, will have a play later on



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15 Nov 2012 22:51 by ijha85 Star rating. 28 posts Send private message

I tried entering my address and postcode but no joy, it doesn't appear to recognise it.
Although the address my landlord gave me does have a longitude and latitude attached to it, I will try calling them tomorrow, thanks again



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