Can anybody out there help please? We sold a property with Tecnocasa - the name of the woman who handled everything is;- Sandra Zarco Miralles she had us sign paperwork to reclaim the taxes paid at the point of sale and assured us that we should get the money back within 12 months, it is now almost two years and I keep contacting her, but she either ignores us, or says she will chase up the gestoria. We feel like we're going round and round in circles.
She told us we had to keep the Spanish bank account open for the refunds, but all that achieved was more expense from their charges. We have now closed the account and told Tecnocasa that any funds will have to be sent to the English bank account - no acknowledgement of this whatsoever.
We even put a post on Trustpilot to try to get a response, tecnocasa in Spain responded saying if we sent them an email with all the details they would look into this matter. 5 emails and more than a month later they have still not responded! We believe they just put that response on Trustpilot to make it look like they cared.
So just wondered if anybody on here has had any dealings with Tecnocasa? Can anybody tell us where we should go from here? Would be very grateful for any help or information that might lead to the return of our funds.
Thanks in advance......