How to contact Maria de Castro

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30 Oct 2020 7:29 PM by sandra Star rating in . 812 posts Send private message

sandra´s avatar

Can anyone tell me the best method of contacting Maria de Castro at our Costaluz lawyers.

I have been emailing her for two weeks regarding the result of our court case two weeks ago on 20.10.2020 and have heard nothing.

Please don't tell me that the firm has ....................
 



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31 Oct 2020 12:10 AM by nigel188 Star rating in Estepona. 656 posts Send private message

Try one of these email addresses. One of them should work

marialuisa@costaluzlawyers.es

 

web@costaluzlawyers.es

 

 

 

Good Luck

 


This message was last edited by nigel188 on 31/10/2020.

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Nigel




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31 Oct 2020 10:14 AM by sandra Star rating in . 812 posts Send private message

sandra´s avatar

Thank you nigel188



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03 Nov 2020 10:39 AM by mariadecastro Star rating in Algeciras (Cadiz). 9402 posts Send private message

mariadecastro´s avatar

Sandra:

We are working and answering all our emails. 

Thanks

M



_______________________

Maria L. de Castro, JD, MA

Lawyer

Director www.costaluzlawyers.es

El blog de Maria



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03 Nov 2020 3:21 PM by gill_malouf Star rating in Stockport, Cheshire. 201 posts Send private message

Hi Sandra,

I wasn't told the court date of the Banks Appeal, but on 29th of July was told the hearing took place on the 10th July and that it had been dismissed.

The court deadline for the bank to decide whether to head for the Supreme Court or that they will pay me out was 4th September according to Keith Rule.

The last communication from Costaluz was on the 22nd of October where I was told that they would contact me again the next day - but didn't.

Today marks 42 working days from the deadline and I have had no further communication. Communicating with clients is very important.....although the first time I realised that my claim had been put into a joint claim was when the 1st instance Judgment was issued...I wasn't informed beforehand.

I have given up chasing them now as I asked for sight of my account since it had been over a decade and I was then 'requested' to send the outstanding balance- when your widowed your financial position changes & you have a lot less to live on.

Although underneath the scale of charges form it clearly states that clients have nothing to pay apart from the dispursements whilst the claim is ongoing, and when the claim has come to an end it is then that costs need paying.

I gave up prior to the Bank Appeal...I really have had enough of being viewed as a meal ticket, especially when the accounts have to be checked.

    

 


This message was last edited by gill_malouf on 03/11/2020.


This message was last edited by gill_malouf on 03/11/2020.



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03 Nov 2020 4:56 PM by mariadecastro Star rating in Algeciras (Cadiz). 9402 posts Send private message

mariadecastro´s avatar

Dear Gill:

Hope you are keeping well in these difficult times

It is true that we may answer emails not at the time all clients want, but we have a consistent and committed proecss for clients answers and care in place. Please let me kow what remains unanswered.

Best wishes, take care

Maria



_______________________

Maria L. de Castro, JD, MA

Lawyer

Director www.costaluzlawyers.es

El blog de Maria



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03 Nov 2020 10:49 PM by gill_malouf Star rating in Stockport, Cheshire. 201 posts Send private message

Dear Maria,

 

It is not a case of when 'this' client wants...it's a case of your colleagues stating that they will contact you the following day and they don't....it's not professional at all.

 





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04 Nov 2020 10:44 AM by mariadecastro Star rating in Algeciras (Cadiz). 9402 posts Send private message

mariadecastro´s avatar

Dear Gill:

Ok. I am reminding them of this. You are absolutely right. 

Kind regards

Maria



_______________________

Maria L. de Castro, JD, MA

Lawyer

Director www.costaluzlawyers.es

El blog de Maria



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