Why Can’t I Use My UK mobile with my Spanish Santander Bank Accout

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28 Sep 2020 16:26 by bridspain Star rating. 15 posts Send private message

Has anyone had a problem with using their UK mobile for online banking with Santander Es?

I was fairly happy until recently to receive regular paper statements to my home address in the UK but this stopped earlier this year. I thought it was linked to Covid so when I enquired why at my local Santander branch they said that it was no longer possible to have these. They said I had to use the App/online banking only.  We looked at downloading the App which I did but the process of logging in would not work - this was put down to my having a UK phone. They sent me away with a phone number to ring the Madrid office. This I have done who have referred me back to the local branch. Not only can I not visit them in person as I’m now back in the UK but I fear if I call them I will get the same response -  it’s not possible because I don’t have a Spanish phone. I find it difficult to believe that this is really the sticking point. How do other people get on with Santander Es bank accounts, surely I’m not alone with this situation? Has anyone encountered a similar problem?





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28 Sep 2020 16:58 by Jack5340 Star rating in Calahonda Costa Del .... 55 posts Send private message

What I have done is to get a dual sim phone and put a Spanish sim and and English sim in it and I use the Spanish sim to call the site via the app. This allows me to get onto the site with no problems. Or buy a cheap phone and a Spanish sim.

Hope this works for you.



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28 Sep 2020 18:45 by bridspain Star rating. 15 posts Send private message

Yes that could work. If I got a cheap phone and Spanish SIm I assume I would just use this to receive security texts and use the ap on my UK mobile? Is that what you mean? Thanks, Jack.

 

 

 

phone and 





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28 Sep 2020 19:21 by Jarvi Star rating in Halifax UK and Sucin.... 727 posts Send private message

What version of sortware is your phone using? My phone was Android version 5 and some banking apps wouldn't work on it





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28 Sep 2020 19:46 by Jack5340 Star rating in Calahonda Costa Del .... 55 posts Send private message

Yes, that is exactly what I mean. I found it to be the best way.



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28 Sep 2020 20:20 by bridspain Star rating. 15 posts Send private message

I have succesfully downloaded the Santander Es app on to my UK IPhone. Apparently it is that the app and on-line banking that don’t like the UK phone number. I have an old iPhone, hopefully that I could put a Spanish SIM in, when I get back to Spain to buy one! It just seems incredible to me that the system can’t cope with a UK mobile, in this mobile phone age! 





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