Orange fibre optic

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12 Nov 2019 19:39 by Sten46 Star rating in Hatton, Derbyshire &.... 246 posts Send private message

Is there anyone on here have Orange Fibra, also known as Mi-fibra, for telephone and internet?

We have been with Orange ADSL since 2012 and had absolutely no trouble whatsoever. Following several emails, we decided to T lurch into the 21st century and upgrade to fibre optic.

It was duly installed last week - unlike in England where the fibre optic cable only runs to the distribution box anything up to 300 metres away and the rest of the way is the old copper cable, here they run the fibre into the property and right into the router  - and away we went!, Unfortunately, we also had to have a new number beginning with 8.

Everything was good until I discovered a problem. Basically, I can phone anywhere in the world from my landline and can receive calls - except from England! (Not tried to receive any other international calls). Any English landline calling me gets a recorded message saying that the number cannot be recognised, and any English mobile gets a message saying that the number has not yet been allocated.

Three visits from engineers, the router has been changed and the line has been checked, all to no avail.

Anyone else had any similar problems?





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12 Nov 2019 21:56 by baz1946 Star rating. 2174 posts Send private message

We get the same messages as yours trying to phone a friend in Spain, from the UK, and even when in Spain,  mobile or landline, we couldn't even call her sitting next to her in the same room. Me and Mrs B were on Orange a few years back  with both our mobiles, and we couldn't call each other in the same room, then I changed to o2 on my mobile, Mrs B still on Orange,  still couldn't call her in the same room from my o2 phone. Orange said that couldn't happen, must be the phone, okay, both new Iphones, and never a problem since both on o2.

Not much use for you I know...About as much use as Orange were to us.

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13 Nov 2019 12:27 by johnmcmahon Star rating. 301 posts Send private message

EE bought over orange a while ago. When I come to Spain the EE acount on my phone changes to Orange. There are numbers I can't call when this happens. The difficulties you are having may be part of a much wider problem.

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