Goldcar and eyeonspain query

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09 Oct 2018 13:16 by milltech Star rating. 3 posts Send private message

Hi, I used the car hire price comparison website, 95% sure it was this one but I did also look at doyouspain.  My credit card  statement says TRANSPORT^CARHIRE and the money has been taken.  The thing is I have no email confirmation and emails to Goldcar and eyeonspain "paid for services" have produced no response.  The bank statement doesn't give a clue as to who took the money, Eye On Spain, Goldcar, or some intermediary who runs the price comparison, plus there's no FAQ that I can see on Car Hire.

Does anyone have a better Goldcar email than info (usual letter) goldcar punto es or some hot contact info for eye on spain?

Of course I can get the money back from the card company but that doesn't get me a car!  All advice welcome.

 

 





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09 Oct 2018 15:42 by johnzx Star rating in Spain. 4955 posts Send private message

I just googled Goldacar rental Spain and this, normal call rate,  seems to be the number for all  / most offices in Spain +34 918 34 40 64
 
Good luck


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09 Oct 2018 20:01 by Jarvi Star rating in Halifax UK. 518 posts Send private message

If you book on EOS it uses the Cartrawler website.

Click on the link https://www.cartrawler.com/portal-full/index.html?lang=EN-EN where it will ask for your e mail and booking ref or pick up date. Hope this helps





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09 Oct 2018 23:24 by milltech Star rating. 3 posts Send private message

Thanks very much for the help, they have a CHAT facility and Rhona solved the issue and sent the voucher to me on a different email address. Funny how she knew me by my first name that I only use with Police, Doctors etc. ......





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DISCLAIMER:  All opinions posted on these message boards are the opinion solely of the poster and do not necessarily reflect the opinion of Eye on Spain, its servants or agents.


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