HIdralia

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01 Aug 2015 12:10 PM by BarryHWhite Star rating. 3 posts Send private message

This company is the most frustrating I have come accross.

I am trying to go online, to get my bills etc.
I fill in the form, which asks among other things for an invoice number, but the space on my bill where it says Factura is blank. So I go to the help contact screen. This asks for lots of detail, and I attach a copy of my invoice. But it says Wrong Phone  Number even though it is my correct number in Spain. I have tried various forms - no spaces, a dash between bits, putting 0034 in front. All no good.

I phoned the local office, but they say they cannot deal with Web matters.
I can't find a phone number for help on the Web.

Hows that for useless.

 

 

 





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01 Aug 2015 1:50 PM by johnzx Star rating in Spain. 5255 posts Send private message

Barry I know nothimg about that company butI just had a loook on line. Igoogled  Hidralia factura online  and found a lot of info.

You probably have found this contact facilty but in case you have not, try copying and pasting this into your browser;

  https://translate.googleusercontent.com/translate_c?depth=1&hl=en&prev=search&rurl=translate.google.com&sl=es&u=https://hidralia.aguasonline.es/contacta%3Bjsessionid%3DD03EBD374B658184F1DF49B8564FB2AF.node4&usg=ALkJrhjOJdCDVSiDbbbpqJNy3ce_x7-aFA





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01 Aug 2015 2:25 PM by BarryHWhite Star rating. 3 posts Send private message

Thanks for that, but it is this contact website to which I referred.

It won't let me sign on as it says my phone number (which is a fixed line Spanish number) is incorrect.





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01 Aug 2015 2:52 PM by nigel188 Star rating in Estepona. 639 posts Send private message

Hi Barry

Try completing the pdf form  below and attaching to your  Email to them at their Email Address:-

Aquadom Customer Counsel Office
Diagonal, 211 - 08018 Barcelona
customercounsel@customercounsel.com

http://www.customercounsel.aquadom.es/uploads/pdf/91a93679882c518ad94c04013649c171.pdf

 

Good Luck

 

 

 


This message was last edited by nigel188 on 01/08/2015.

_______________________

Nigel




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01 Aug 2015 6:51 PM by BarryHWhite Star rating. 3 posts Send private message

Thanks, I will give it a try





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16 Sep 2015 1:01 AM by claes Star rating. 2 posts Send private message

I tried to register to Hidralia Online Office and experienced the same problems, also with the contact side. 
Did you succed in getting in contact with them via email?
I cannot find any email address to Hidralia.

 

 





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16 Sep 2015 11:01 PM by nigel188 Star rating in Estepona. 639 posts Send private message

Hi Everybody

Just complete this Contact Form in English and send it off to them. You can even attach a Word or PDF Document as well.

https://hidralia.aguasonline.es/en/contacta

Good Luck

 



_______________________

Nigel




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17 Sep 2015 11:19 AM by claes Star rating. 2 posts Send private message

Hi,
I also now managed to send a contact message. Just enterd my Swedish mobile number but without the country code (+46)!
Claes

 

 





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