Beware: Pet transport companies travelling from Spain to UK

Post reply   Start new thread
:: New - Old :: Old - New

Pages: 1 |

Forum home :: Latest threads :: Search forums
The Comments
03 Nov 2012 1:56 PM by spaintracey Star rating. 2 posts Send private message

Definite NO-NO's

Petz Back Home or Spanish Moves (same company)


I contracted this company last year to bring my two cats back from Andalucia to Edinburgh. I was charged £1,300 and was told the car would be air conditioned, comfortable and DEFRA approved. I was to be traveling with my cats.

I never got in the car or used the company and this is why:

The owner contacted me three days before travel to tell me he would not be able to come for me as it would cost him too much money and his business was going bad in Spain, he said he had another driver in Spain who would pick me up, everything would be the same apart from the driver, is what he said.

Everything being the same should have been, TWO large carriers which would accommodate litter trays, food, and my cats bedding, an air conditioned comfortable vehicle and someone who was experienced in pet transport.

What arrived was an old transit van and it arrived one day before my scheduled travel date with the driver insisting I get in and getting quite aggressive with me that I refused., The van was full to the brim with someone else's furniture, a small space for ONE pet carrier, which if I had put my two cats into it would not have fitted even one litter tray!! No safety measures to secure the carrier, which was expected to sit on top of some plastic boxes. And no air conditioning or windows in the van. The driver was competently oblivious to any of the laws concerning pet transportation, the man was ignorant, bullying and insistent that I travel as he had been told he HAD to get me back to the UK.

The company now says they have changed hands, changed vehicles and changed address & bank accounts, conveniently, but I can tell you it is the same people, the same owner and the same story, he still claims that the vehicle he sent for me was adequate and safe...

Please do NOT use Petz Back home or Spanish Moves. I never got my money back either, as I was told the company had gone bust!!! 
 

 

I then contracted Pet Taxi Transport based in Malaga whom I travelled with, because I was desperate and had lost money, but I would not reccomned them either, it was disastrous..

 

You can go to this page for reccomendations and reviews by customers: spanimal dot org/pet-transport-reviews

 

Good luck and buen viaje ;-))





Like 0      

Pages: 1 |

Post reply    Start new thread


Previous Threads

Car - to buy or not to buy? - 11 posts
Duplicate Vehicle registration papers - 4 posts
Nota Simple - okay if a current mortgage shows up?? - 1 posts
Should Spain have one centralised Government? - 19 posts
Spain plans to privatise more healthcare- is this the way forward? - 52 posts
IBI - local tax - 6 posts
CAR EXCHANGE. SPANISH FOR ENGLISH - 1 posts
Norman Sands: Where are you? - 28 posts
PERSON WITH A VAN WANTED TO TRANSPORT GOODS TO ENGLAN - 5 posts
Kitchen Units / Doors / sink - 0 posts
Wrougt Iron Headboard for 5ft bed - 0 posts
Where to buy chemicals in bulk? - 5 posts
New low cost airline from January 2013 - 0 posts
Factura advice - 11 posts
New Gatwick to Alicante route - 0 posts
letter from town hall - 2 posts
Just Bought on Condado - 1 posts
Cupcakes anyone?! - Canadians in need of need love - 17 posts
looking for long term rental - 0 posts
Solicitor asking for part payment in cash - 28 posts
HELP! JOB PLEASE! AN HONEST DAY'S WORK FOR AN HONEST DAY'S PAY - 5 posts
SEWING MACHINE OIL - 1 posts
Legal tip 845. Dation and balance V: Property outlets - 0 posts
Best time to buy - worst time to sell! - 29 posts
getting nie number for schools - 5 posts

Number of posts in this thread: 1

DISCLAIMER:  All opinions posted on these message boards are the opinion solely of the poster and do not necessarily reflect the opinion of Eye on Spain, its servants or agents.


1 |
Our Weekly Email Digest
Name:
Email:


This site uses cookies. By continuing to browse you are agreeing to our use of cookies. More information here. x