Elecctricity Supplier - Ibedrola

Hi All

Can anyone tell me if you are with this company for your electric and roughly what you are paying? We have just had a bill for the last 2 months while it was empty and have been charged 76 euros standing charge. My keyholder doesn't think it should be that much (thank you for info Carol =) ) but I've contacted them and they said that is the price.

Any info would be grately appreciated

Thanks

Cathie

I believe everyone is with ibedroa on the resort as they are the only supplier,  for an empty apartment with the mains switched off your two monthly bill should be around 45 euros, most of it is service charge ect,  is yours a new purchase or have you had it a while,  the reason I ask is because when I purchased mine ibedroa got my meter and someone else's in the block mixed up so I was paying for there electricity while I wasn't there I only became aware when like you I started getting higher than normal bills when I wasn't there,  after many emails I had to involve my solicitor who sorted it.  I would advise that you make sure your meter number matched the one on your invoice. 

Hi we got are electric bill January and it was 71 euros ,we haven't been out since October graham 

Hi

Our bills are around €68 for two months and we haven't been to the apartment since October. 

I did notice on our previous bills though that we were being charged an insurance to cover supply and our electrical items. We hadn't requested this but l guessed it may be something they try to provide you when the solicitors set up the account. I emailed them and had it removed, it was roughly €10 per quarter l recall.

Hope that helps.

Mike and Rachel 

Hola

Check the meter readings using your last Iberdrola Factura

Bills are either estimated or calculated on actual readings 

You can the see units used and charged for and all the standing charges, there are a few

No Factura  go to the Iberdrola website

Register, takes a few minutes, usually setup with passport, or Nie

You can then view all recent Facturas

Good Luck

Hi Guys

Thank you for your responses.

I am registered to see my bills online as I print them off to check. This particular bill states that zero 0kWh have been consumed, just potencia facturada which translates as energy/power billed 49euros which I think this is meant to be standing charge (5,75 kW x 69 dias x 0,124295 euro/kW)  plus rent of the meter which is next to nothing and then the protection insurance which Mike and Rachel have mentioned which is 10 euro for the 2 monthe - think I'll be emailing and asking that to be removed!

Would you all mind checking if you have the same standing charge?

Sorry to be a pain but I'm just suprised it's so much when the electricity is turned off and just want to make sure I'm not paying more than I need to!

Thank you in advance!

Cathie

We were told in our local Iberdrola shop, to remove the emergency service payment you have to take out a new contract

Taken from our last Factura we are 5.75kw supply

ENERGY
Capacity invoiced (28/11/2014-31/12/2014) 5,75 kW x 33 days x 0,120215 €/kW 22,81 €
Capacity invoiced (31/12/2014-30/01/2015) 5,75 kW x 30 days x 0,120215 €/kW 20,74 €
Energy invoiced (28/11/2014-31/12/2014) DÍA 114,19 kWh x 0,166857 €/kWh 19,05 €
NOCHE 201,67 kWh x 0,089726 €/kWh 18,10 €
Total energy amounts to 31/12/2014 37,15 €
Energy invoiced (31/12/2014-30/01/2015) DÍA 103,81 kWh x 0,169251 €/kWh 17,57 €
NOCHE 183,33 kWh x 0,092083 €/kWh 16,88 €
Total energy amounts to 30/01/2015 34,45 €
Electricity tax 5,11269632% s/115,15 € 5,89 €
TOTAL ENERGY 121,04 €
SERVICES AND OTHER ITEMS
Meter equipment rental (28/11/2014-30/01/2015) 63 days x 0,02663 €/day 1,68 €
Electrical Emergency Service 0,9 month x 1,99 €/month 1,79 €
1,11 months x 1,98 €/month 2,20 €
TOTAL SERVICES AND OTHER ITEMS 5,67 €
TOTAL AMOUNT 126,71 €
IVA 21% s/126,71 € 26,61 €
TOTAL INVOICE AMOUNT 153,32 €

Hi Cathie

Our standing charge is the same as yours.

Kind regards 

Mike and Rachel

Checked our latest bill yesterday and since the 11th November until 19th January 13kwh electricity has been used whilst the apartment is empty with everything switched off!!! Emailed Iberbrola but don't expect a good response.

Mike and Rachel

Hi Mike ,

we had the same issue at the start.went to their office and managed to change our tariff to the cheapest available ,now down to €45.We tried to resolve our issues on line and left many messages and emails but did not get anywhere.

Our electric bill is different every time and no one has been out since September. This last one is about 66 euros, need to pay them a visit when we're over to sort it out.

Hi 

Resurrecting this old thread because I've just got our first electricity bill (96€) in English. I've spotted that we had both the Home and Payment Protections added (despite asking our solicitor for only basic contract) so I've requested Iberdola to remove these. 

However I was wondering if I'm on the best tariff as the iberdola site mentions a "Connect @Holiday home" plan. I've tried looking for the name of our present tariff but can't see anything recognisable. Our bill showed the following:

Capacity invoiced  (14/07/2015-31/07/2015) 5,75 kW  x  17 days  x  0,124295 /kW day

Capacity invoiced  (31/07/2015-17/09/2015) 5,75 kW  x  48 days  x  0,124295 /kW day

Energy invoiced  (14/07/2015-31/07/2015) 33,74 kWh  x  0,160072 /kWh

Energy invoiced  (31/07/2015-17/09/2015)95,26 kWh  x  0,155469 /kWh

Are these charges in line with what others are paying please? Although they aligned with one earlier post (sgw869), I was thrown by Richards (Richa4) figure of 46€ for two months. 

Hope someone can help

Thanks 

Jim 271 1A 

Your tariff appears to be the Home Plan. The cheapest plan is the Conect@ Electricity Holidays plan

For a basic 2 month provisioning charge on your tariff, you are looking at €43.60. €57.42 after adding meter rental charges and taxes. * updated as I originally used the Iberdola Homes rate instead of the Home Plan rate. Figures now correct for Home Plan

They tend to put people on the Home Plan with insurance thrown in free for the first two months. So, you won't notice the insurance on your first bill. It will add €10 + taxes to subsequent bills so beware.

I transferred to the Conect@ Electricity Holidays plan. It has a 2 month provisioning charge of €36.36 with the 10% discount. €48.22 after adding meter rental charges and taxes. You also get cheaper per Kwh costs for electricity. I switched online using the "New Offers" link.

For comparison, my charges for the same period were

Capacity invoiced (18/07/2015-31/07/2015) 5,75 kW x 13 days x 0,115187 €/kW day 8,61 €
Capacity invoiced (31/07/2015-17/09/2015) 5,75 kW x 48 days x 0,115187 €/kW day 31,79 €
Energy invoiced (18/07/2015-31/07/2015) 61,2 kWh x 0,131089 €/kWh 8,02 €
Energy invoiced (31/07/2015-17/09/2015) 225,97 kWh x 0,126486 €/kWh 28,58 €
Demand C. Discount 10% s/40,4 € -4,04 €
Electricity tax 5,11269632% s/72,96 € 3,73 €
Meter equipment rental 61 days x 0,02663 €/day 1,62 €
IVA 21% s/78,31 € 16,45 €
TOTAL INVOICE AMOUNT 94,76 €

My total bill at €94.76 was less than yours despite using more than twice the electricity - we used the aircon a LOT in Aug/Sep !

RichA4 was probably referring to basic supply charges before meter rental and taxes.

Hope this helps.

Information on Conect@ Electricity Holidays

SIGN UP TO THIS OFFER ONLINE AND ENJOY A 10% DISCOUNT ON YOUR FIXED ELECTRICITY CHARGE

With this exclusive online offer, enjoy all these benefits that only Iberdrola can offer you:

• A 10% discount on the fixed electricity charge.
• An offer ideally suited to second homes and empty property, for rent or sale, that is only used occasionally, as this fixed-charge discount lets you make savings every month of the year.
• Enjoy the peace of mind afforded by stable prices, because our offers are not linked to the variable price mechanism established by the Ministerio de Industria, Energía y Turismo (Ministry of Industry, Energy and Tourism).
• No long-term commitments so you can always choose the offer that best suits your needs as well as those of your home.
• A 100% online offer that lets you manage all aspects of your contracts through our On-line Customer Office swiftly, easily and at any time of day. Our new customer channel is also available on Twitter @TuIberdrolaAbre en una nueva ventana.
• With all your bills just one click away thanks to E-Billing, which means you are sent emails telling you the date and amount as soon as the bills become available, letting you download and store them on your computer.
• With no obligation to take out additional services, but with the option to do so whenever the need arises. And so that you can enjoy emergency home assistance in less than 3 hours, our repair and refurbishment service as well as our legal service, we'll throw inour Home Support service at no extra cost.

Thanks for the information Duncan, just what I needed to help understand what's best. Looks like I'll be swapping tarrif. 

Jim 

Just a little extra information Jim.

Conect@ Electricity gives you 10% discount off your consumption charges

Conect@ Electricity Holidays gives you 10% discount off your supply charges

The cheapest plan will depend on whether your consumption is normally higher than your supply charges. I guess you would actually need to live there for this to happen. In that case, Conect@ Electricity would be best. As an occasional visitor to my apartment, the Conect@ Electricity Holiday will always be cheaper for me.

Hi Duncan,  did you choose the up to 10kw option when you switched to the holiday Tarrif. 

Thanks 

Richard 

Yes Richard. My supply is 5.75kw