Retierd friends of mine who took out a funeral plan received a letter from the insurer Vitalicio to say that their premiums has gone up "by an extortionate amount". They cancelled the policy but Vitalicio continued to take the premiums out of their account even after they instructed the bank to cancel the direct debit.
They have written to the agent, and Vitalicio without reply.
It seems that Vitalicio took additional premiums from their account with a different reference number to side-step the blocked DD.
Is this a scam? Has anyone else had similar problems?
I will be having a look at thir policy small print (0.0001pt ?) this weekend to see if they are in default of contract.
Would like to hear from others please.