Energia XXI no bills since December 2022

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06 May 2023 12:42 PM by smccartney Star rating in Jerez. 84 posts Send private message

Hi, l received my last electric bill in December last year, which was paid automatically by DD 

In January, nothing, then in February they credited €10.39 to my bank account. At this point I thought the previous year's bills must have been estimated and I had been overcharged so was in credit 

However, no bill in March or April. I tried to set up an online account to see what was happening, but that didn't work. Went to their local office, again they couldn't help .

So, I emailed them and they fixed my login problem, but the online information did not explain the situation.

Now, they've sent me an email saying that there is a problem with their billing system. It tells me not to worry and they will let me pay by installments at no extra charge. I don't think this is good enough.

Thoughts on legal standing here?





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06 May 2023 6:08 PM by Kavanagh Star rating in Oil Drum Lane Newcas.... 1314 posts Send private message

Kavanagh´s avatar

If you are dissatisfied you need to follow the supplier’s complaints procedure.



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11 Jan 2024 4:36 AM by rosydam Star rating. 7 posts Send private message

I understand your frustration regarding the confusing situation with your electric bill and lack of communication from the supplier. While I can't offer specific legal advice, I can provide some general information and considerations to help you assess your legal standing and options:

Potential Issues:

  • Unclear billing: The lack of bills and inconsistent information online make it difficult to understand your actual consumption and any outstanding charges.
  • Potential overcharging: You mentioned feeling overcharged in December based on estimated bills. This needs to be clarified.
  • Unilateral installment plan: While offering an installment plan without extra charges may seem convenient, it doesn't address the potential overcharging and lack of transparency.

Your Legal Standing:

  • Right to accurate bills: As a customer, you have the right to receive clear and accurate bills reflecting your actual consumption.
  • Fair treatment: The supplier is obligated to treat you fairly and address any concerns you raise.
  • Dispute resolution: Consumers often have avenues to resolve billing disputes through independent ombudsmen or regulatory bodies.

Recommendations:

  • Gather evidence: Keep all emails, communications, and bill copies as proof of the situation.
  • Contact the supplier again: Request a detailed explanation of the billing issue, outlining the missing bills, credit, and potential overcharging. Ask for a revised bill reflecting your actual consumption.
  • Consider contacting an ombudsman or regulatory body: Check your local consumer protection resources or regulatory body for guidance and potential complaint procedures.
  • Seek legal advice: If you remain unsatisfied with the supplier's response and feel your rights have been violated, consider consulting a lawyer specializing in consumer rights.

Important Note: This information is intended for general guidance and does not constitute legal advice. For specific legal advice on your situation, please consult a qualified lawyer in your jurisdiction.

Remember, communication and perseverance are key. Don't hesitate to advocate for your rights and clear understanding of your billing situation.

 

 

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