How to contact moviestar by email

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04 Nov 2017 11:25 AM by carolla Star rating. 6 posts Send private message

I have searched and searched but cannot find anywhere HOW TO CONTACT MOVISTAR by email. 

I have tried old information about Movistar's email address but the message is rejected.

I would like to set up a BONO SOCIAL (reduction on my fixed line rental as I am a pensioner) on my landline and have been told I need to contact them by email.

They do not make it easy and my Spanish is not as good as it should be!!

Any help would be gratefully received.

Carol





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04 Nov 2017 11:49 AM by lobin Star rating. 255 posts Send private message

This is from the Movistar website:

Se podrá solicitar  a través de cualquiera de estos medios

  • Mediante Fax, al número 901 50 37 00. 
  • Mediante carta, al Apartado de Correos: 423 Código Postal: 48080- Bilbao. 
  • O por correo electrónico a la dirección: abonosocial@telefonica.com

Indicando los siguientes datos

  • Nombre y apellidos del titular. Si el titular de la línea fuera el cónyuge del solicitante, incluir también su nombre, apellidos y DNI. 
  • DNI. 
  • Número de teléfono para el que solicita el Abono Social.
  • Documentación justificativa de la situación familiar 

Translation into English:

The Abono social can be applied for by any of the following means:

  • By fax sent to 90150 37 00
  • By ordinary mail sent to Apartado de Correos: 423 Código Postal: 48080- Bilbao
  • By email sent to: abonosocial@telefonica.com

The application must contain the following information:

  • Full name, ID number and address of the owner of the line.  If the owner is the spouse of the applicant, also include their full name, address and ID number
  • Telephone number for which the abono social is being requested
  • Document to evidence the family circumstances.  (I suppose this means the age of the applicant, the fact he/she is a pensioner or a retired person as well as the annual income of the household falling below the threshold indicated in the website - some €9,500).

For further information go to:

 https://atencionalcliente.movistar.es/?q=bono+social&vgnextoid=&action=resultadosBusqueda&controlBusqueda=avanzada&num_resultados=10&segmento=0&pid=AV-buscador&segmento=Particulares





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04 Nov 2017 12:04 PM by carolla Star rating. 6 posts Send private message

Thank you so much for your reply - that is really helpful - thank you.

 





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04 Nov 2017 1:23 PM by DuncanThickett Star rating. 80 posts Send private message

Hi lobin

How intersting, I have never heard of Abono Social.

What document do you need for ''as well as the annual income of the household falling below the threshold indicated in the website - some €9,500).''

Plus if your monthly bill is aprox 45 euro how much discount might you get? Website says 90% surley not so much?



_______________________
Justice? - You get justice in the next world. In this one you have the law.



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05 Nov 2017 8:47 AM by lobin Star rating. 255 posts Send private message

Hi Duncan

I really do not know much about the abono social.  I just googled it to try to find the information that carolla was looking for.

If I remember correctly, the website required a copy of the Personal Income Tax return as evidence of the income level of the person requesting the abono social.

As you rightly say, the discount seems to be 90% of the initial contract fee and 70% of the monthly fees.





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05 Nov 2017 11:55 AM by DuncanThickett Star rating. 80 posts Send private message

Thanks lobin

I noticed whilst doing a google search for bono social that iberdrola comes up. May be of interest to carolla bonosocial@iberdrola.es



_______________________
Justice? - You get justice in the next world. In this one you have the law.



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05 Nov 2017 1:30 PM by carolla Star rating. 6 posts Send private message

Thank you both for your interesting comments. I will look up Iberdrola.

Carolla





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