guarantees on electrical goods.

My friend bought a T.V.  from a large Supermarket in Torrevieja 14 months ago it clearly states on the box that it has a Two Year Guarantee. The TV stood on a narrow stand held by six screws ,these sheared off and as a result the TV  tippled over and smashed. The friend returned to the store with the original reciept ,and the paperwork,was told to ring a number in Madrid. The person in Madrid said that they would not replace  the TV.,with him reasoning  that if the screws  were going to shear off they would have gone in the first weeks of use( dont exactly know  how he came to that conclusion) the question i ask Forum  members is there a trading standards or someone that you can go to in Spain to get your buyers rights enforced ,or the best way to achieve this

Hi Elraso

I came across this website today. Maybe other Forum users have other suggestions for you.

http://www.janetanscombe.com/complaining-about-poor-service

Good Luck

Thanks Nigel the link for the OMIC trading standards in Torrevieja is torrevieja.es/sal/ayuntamiento/consumo/OMIC   Cached
 

I have a certain amount of engineering background.   I find it implausible that 6 screws would shear off as describe.

However, that said,  every establishment in Spain by law must have Complaints Forms (Hojas de reclamación).  Ask for the forms, and no matter what they say complete them.   If after 10 days you have not had your problem rectified to your satisfaction, proceed with the system.  It is very simple for the consumer and a really big problem for the other party.

I fail to see how sheared screws would be covered under a warranty for a TV, does the warranty clearly cover the stand and the screws? Who fit the screws and are the stand / screws actually covered by the warranty etc.

However if the screws were supplied with the TV for the stand then there may possibily be a case in causality- known legally as event and effect (i.e. consequence of the event). May be diffcult to prove

I can see how screws would shear if they were of a low quality and affected by moisture, salt, heat, cold or any other elements that may be in the atmosphere. or even any long term stress. All 6 screws at once would appear to be a rare event in the world of probabilities

** EDITED - inciting**

Many apologies but I fail to understand why this was edited by the modertaor for inciting - I did not name anyone or incite anyone specifically (implied yes!) or cause offence and all I was doing was pointing out that I have checked my spelling as someone sent me a PM regarding some spelling mistakes I made on a previous post suggesting I may be embarrased or get some offensive  comments.  Maybe thiswill be edited and I should have sent a PM to the modertaor but this is not the first time this has happened - is there some favourtism going on here?

This message was last edited by Tadd1966 on 29/11/2014.