We have hired cars for the last 3 years mainly through Goldcar & have never had a problem until this last time.
On the day we took the car back (handed the keys back to the goldcar rep in the car park as usual & they looked in the car as they have done each time we took it back & nothing further was said) we have had a 30euro charge on our credit card which we have got premier carjet to investigate for us.
They have eventually come back to us after 2 weeks & said the charge is for cleaning as the car was excessively dirty. There are only 2 of us, the back of the car wasn't used at all & it was taken back in the same condition on the inside as when we picked it up. We can't remember what it was like on the outside, but certainly not excessive as we had only driven on the main roads.
We think this is just another scam from the hire car companies to make more money out of us all.
In future we will be asking them to sign something when we take the car back to ensure this doesn't happen again