05 Nov 2009 11:24 PM:

We hired a 7 seater VW toran from Goldcar for a long weekend in sept . As there were 6 people in our party we needed the extra seats. On our return my friends credit card bill arrived with an extra charge of 2000 euros, we were accused of stealing the 2 rear car seats! obviously this is unbelievable, we needed the extra seats to sit on. We  have sent countless emails and made several phone calls to Goldcar but their answer is simply, the seats are missing and it is more likely that we removed them rather than a member of their staff. We are now at a total loss as how to proceed , dealing with a foreign company seems to mean we have no one to turn to. Our next stop is citizens advice. At the moment the credit card company have put the payment on hold,however it is our resposibility to resolve the situation and in the mean time the amount is gaining interest. We would be grateful for any advice.

Thread: BEWARE OF GOLDCAR

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