05 Nov 2009 11:24 PM:

We hired a 7 seater VW toran from Goldcar for a long weekend in sept . As there were 6 people in our party we needed the extra seats. On our return my friends credit card bill arrived with an extra charge of 2000 euros, we were accused of stealing the 2 rear car seats! obviously this is unbelievable, we needed the extra seats to sit on. We  have sent countless emails and made several phone calls to Goldcar but their answer is simply, the seats are missing and it is more likely that we removed them rather than a member of their staff. We are now at a total loss as how to proceed , dealing with a foreign company seems to mean we have no one to turn to. Our next stop is citizens advice. At the moment the credit card company have put the payment on hold,however it is our resposibility to resolve the situation and in the mean time the amount is gaining interest. We would be grateful for any advice.

Forum thread: BEWARE OF GOLDCAR

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27 Oct 2009 12:43 PM:

GOLDCAR SCAM . In sept we travelled to Malaga and hired a 7 seater VW Toran from Goldcar as there were 6 people in our party. We had only gone for a long weekend , 3 couples , no kids , GREAT ! . Unfortunately on our return my friends credit card bill arrived with an additional charge of £1861.66 , after several calls and emails it transpired that we had returned the car without the 2 rear seats ! This is clearly a SCAM  as under no circumstances did we remove any seats , we needed to sit on them! When we dropped the car off we asked if they would like to check the car but they only checked the fuel , then 6 or 7 goldcar reps got in the car and drove off . Goldcar have reduced the amount to £883.39 and produced a receipt for the seats which is printed on plain paper that anyone could have printed . My friends credit card co ( Marks and Spencer) are not being very helpful saying he has to claim the money back himself, in the mean time interest will accumulate on the outstanding amount. We have asked Goldcar to check cctv as this will prove we were all sat on a seat but they say that is only available to the police . Goldcar say that is the end of the matter and they will not issue a refund. This is an alarming amount when christmas is round the corner and we have done nothing wrong . I never want to return to Spain again let alone hire a car !

Community thread: GOLDCAR

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