Trying to book a holiday rental online, not a good experience.

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17 Aug 2009 10:30 by jane b Star rating in Bedar, Almeria. 216 posts Send private message

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Hi Kevin.  Busy weekend .  sorry for delay. have sent pm.



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16 Sep 2009 18:04 by joanniemac Star rating. 239 posts Send private message

Hi, Just like to ask why people who rent out their properties charge for cleaning and laundry? Would it not be better just to increase the rent? I for one would not rent anywhere that added these on to the cost of the rental. Would you pay for cleaning and laundry in Britian? Cheers Joanniemac

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16 Sep 2009 18:12 by jane b Star rating in Bedar, Almeria. 216 posts Send private message

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 I personally think the cleaning should be included as it can't be optional - you need to clean between lets regardless of how clean a property may appear to be, and in my experience the difference between a 'clean' clean and a clean where things are not left in a very good state is only about 20% in terms of time, unless we are talking VERY bad.

However it is quite common in Spain for Spanish clients to bring their own linen and towels in order to get a better price.  Obviously they come by car so it is not a problem for them.  I have had sheets and towels as an optional extra many times in French gîtes as well.




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16 Sep 2009 18:13 by Marksfish Star rating in Sandy, Bedfordshire/.... 2413 posts Send private message

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We include cleaning and laundry for 2 persons or 1 bed in our prices, unless the rental is less than 7 nights when it is payable by the guest on arrival. If the rental is for more than 2 persons or the bed and sofa bed are requested, there is also an extra laundry surcharge which is added by our keyholders and passed on to the guests.



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23 Oct 2009 09:53 by spaniola Star rating in Jaen. 25 posts Send private message

I too own a holiday home inland and always reply to emails within 24 hours usually a lot less. It can be very frustrating answering enquiries and never hearing again but when I look to rent somewhere I always choose 2 or  3, maybe more and probably email at least 3 so why should I expect my potential customers to do otherwise?



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04 Nov 2009 21:47 by Homefinder Star rating in Moraira. 36 posts Send private message

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I am a rental agent based in Moraira (Costa Blanca).

This whole thread seems to be about booking a holiday with an owners-direct advertising site and I would ask what is wrong with renting through a licensed agency. I never leave an enquiry unanswerd for more than a few hours, even at weekends. If I cannot suite the customer for any reason I also try to help by offering another agency.

However, this works both ways. I find that I only even get a response back for around 20% of those who enquire with me - except for regular clients who always respond - even if you don't like what I offered and have booked elsewhere.


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