Supplier of last resort

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26 May 2009 12:00 AM by conrad Star rating in Milton Keynes and Dr.... 298 posts Send private message

conrad´s avatar

Got this email and translated it to english what does it mean

Entry into force of regulations
Supplier of last resort (S.U.R.)
 
 
 



Dear Customer:

As a result of the new rules from 1 July 2009 the electricity supply will be done by the electricity marketing companies. Since then, our company, as a distribution company owned by the networks in your area, continue to operate the facilities, reading meters and providing its service breakdowns 24h.

This means that you should switch supplier. This change, in no event, will neither cut nor supply an additional cost to you, presentándosele 3 choices:

You can hire a marketing company at a price freely agreed. To make available existing offerings, you can see the complete list of marketing companies available to CNE publishes on its website.



Alternatively, you can contract the supply of any of the following companies (which the government has designated as traders of last resort) whose contact details we provide below. Any of these companies will be obliged to provide electricity at a price fixed by the Government.

Customer Care Tel: Trading Company Website Address
   ENDESA ENERGY XXI, S. L. 902 50 88 50 www.endesaonline.com
   IBERDROLA OF LAST RESORT MARKETING, S. A. U. 901 20 20 20 www.iberdrola.es
   METRA UNION FENOSA, S.L. 901 220 380 www.unionfenosa.es
   ENERGY Hidrocantabrico last resort, S. A. U. 902 860 860 www.hcenergia.com
   E. ON COMERCIALIZADORA of last resort, S. L. 902 22 28 38 www.eon-espana.com




Finally, if management does not make the July 1 delivery will be automatically assumed by the company of last resort MARKETING IBERDROLA, SA, which will send invoices and charges for managing the power supply as set in RD 485/2009. In this case, we will transfer your data to the company to continue the service.



If in the process of changing supplier problems, you can call Customer IBERDROLA 901 20 20 20.

While waiting to provide the best service, receive a cordial greeting.

Gestiones On Line
Customer Service




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26 May 2009 11:13 PM by saffronbilli Star rating in Dorset and Villamart.... 63 posts Send private message

I was just going to ask the same question! Received the e-mail from Iberdrola and have spent the last hour or so trying to translate it and just don't get what they are saying! Thought they may have been saying we could choose our supplier but doesn't really make sense!





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27 May 2009 5:56 AM by conrad Star rating in Milton Keynes and Dr.... 298 posts Send private message

conrad´s avatar

I have found out that it is what you are saying from 1st july we can change supplier if at 1st july we haven't changed then we will be staying with iberdrola but we can change supplier after that if we so wish





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27 May 2009 8:32 AM by claire T Star rating in Torremendo, Orihuela. 688 posts Send private message

EOS Supporter

Thanks for the translation.  I got the email too and decided to try to translate it later (am really getting into this manana thing!)

Does anyone have experience of the other companies to help people decide if it is worth changing over?



_______________________
Claire



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27 May 2009 5:33 PM by conrad Star rating in Milton Keynes and Dr.... 298 posts Send private message

conrad´s avatar

I think some of the people on Dream Hills 1 may be with endesa but not sure what I would love to have is one of them having the facility to pay the bill online if for any reason a bill is missed from the bank in spain





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