Hi, We we charged an extra 400 euro on our credit card for 'so called damage' to our rental car when we returned it to murcia airport.
Naturally we were very very upset and annoyed about this, and I had put a thread on here about it.
I'm pleased to say that our friend in Spain has been in touch with them and they have agreed that the 400 euro can go back on our credit card, as there was no damage. No other explanation but the money is good enough and also compensation in that we can be upgraded x 2 next time and 2 days free car hire.
WELL DONE DICKMANNS, you have done the decent thing.