23 Jun 2012 6:35 PM:

 One that has been caught out you mean, 

Thread: TOURISTS OR EXPATS BEING RIPPED OFF

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23 Jun 2012 5:39 PM:

 Johnzx you're sooo wrong, if you look on Dickmanns website blog you will see how many people this has happened too.  We think the only reason they have given the money back is because our friend, who looked into it for us, is an influential person  also living in Spain and not some poor sap who has come back to England, and therefore cant follow it up in Spain and thinks can't be bothered!!!

Thread: TOURISTS OR EXPATS BEING RIPPED OFF

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23 Jun 2012 3:43 PM:

 Hi,  We we charged an extra 400 euro on our credit card for 'so called damage' to our rental car when we returned it to murcia airport.

 

Naturally we were very very upset and annoyed about this, and I had put a thread on here about it.

 

I'm pleased to say that our friend in Spain has been in touch with them and they have agreed that the 400 euro can go back on our credit card, as there was no damage.  No other explanation but the money is good enough and also compensation in that we can be upgraded x 2 next time and 2 days free car hire.

 

WELL DONE DICKMANNS, you have done the decent thing.

Thread: Thank you Dickmanns for realising we were telling the truth

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23 Jun 2012 11:50 AM:

 When we get to Spain we have to present our card so that the money for the cost of the hire can come out of the card when we get home.  Hence they have got our number and have automatically put this 400 euro on our card for damage they are saying we did to the car, which we did not.  We book over the internet and have always done it this way and never been caught before.

Thread: TOURISTS OR EXPATS BEING RIPPED OFF

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23 Jun 2012 9:52 AM:

We are pensioners and live in England.  We go to our sons' apartment in Spain quite often and always hire a car.  For the last five years everything has been ok until this May.  We dropped our hire car off at Murcia Airport, Spain, as instructed and dropped the keys into the allocated letter box.

 

Two weeks later we received an email from the agent, Cartrawlers (who incidentally say they cant do anything about this) saying that a week after we dropped the car on 31May , 400 euro was put onto our Credit card.  We did not receive the email from Cartrawlers until 14 June, a whole 2 weeks after the 'so called damage' occurred.

 

When we left the car in Murcia airport as arranged, I might add, right next door to the White Van that we drop the keys off to (although no one was there) it was UNDAMAGED.

 

Please can anyone help us, we have tried to get a Disclaimer from our Credit card company but have not heard anything yet, we feel SO HELPLESS.

 

Looking on Dickmanns website blog, this has happened to quite a few people, surely we can do something about this BLATANT LIE.

 

Thread: TOURISTS OR EXPATS BEING RIPPED OFF

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