We have been having a pool installed along with a terrace surrounding it.
Order was for a 10 x 5 pool to be built 4 metres from our existing patio with the top of the pool level with this. Depth to be 1.1m - 1.75m.
A terrace to be built around it and tiled with the pool flush to the terrace.
Plus a large cover to be built over our irrigation access so we could step from the patio to the car park without fear of falling down the pit.
When the hole was dug for the pool we pointed out that it wasn't deep enough. They treated us like idiots and said it was fine. Despite our repeated concerns... They went ahead.
We now have a pool which is 1.1m - 1.5m
The terrace around the pool is higher than the patio so they built in a slope.
They also built a six inch upstand to the pool to aid with the depth.
The whole thing now stands 3ft above the garden instead of the proposed 1ft.
The skimmers were connected in line instead of centrally, so are not balanced, which causes most of the water to be drawn in through one instead of two.
They backfilled the whole area with just soil and when asked about hardcore, they said it wasn't needed. We disagreed and bought 20 tons of it and insisted they put it in the void.
The retaining wall at the rear of the terrace sank by a foot as soon as they started watering the soil to bed it down, so they poked cement in all the holes and piled bricks on top to level it up.
The mosaic tiles in the pool have been fixed on a slant so that there are two tiles more showing on one side than the other and a slope along the ends.
We accidently stood on an air bubble in the base of the pool and after the air came out, it left a nasty little ridge in the tiles.
The shower has a leak underneath and because they connected the pool direct to the water supply without a stop tap, we can't turn the water off.
The cover over the irrigation area was built totally incorrectly and they have left no access for our sump pump which feeds the water round the garden.
There is builder's rubble all over what was once a garden and big hollows in the ground from the excavator and big piles of soil from their excavations.
They had the cheek to use and wreck my brand new wheelbarrow. Took and used 20 blocks that we had bought for things in the garden and didn't replace them.
Anyway..... Now they have decided that they misquoted on the terrace and it's far bigger than they quoted for so they want an extra 1000 euros from us.
We were thinking more in terms of us paying them less for a bad job.
What do we do?
btw... so far we have paid half up front but not the second half.
Any advice please?