Hoja de reclamations

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14 Mar 2024 9:52 AM by tteedd Star rating in Hertfordshire & Punt.... 990 posts Send private message

Hi

Can anyone tell me if you can take 'Hojas de reclamation' away to fill in?

Thanks

 





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15 Mar 2024 8:07 PM by Jimbofinn Star rating in Chiclana De La Front.... 224 posts Send private message

Jimbofinn´s avatar

Yes you should be able to.  Any business or other organisation should prominently display that these forms are available upon request.  I believe it is also unlawful for such organisations to fail to properly display such a notice.  Simply ask for one at the the point of sale or other admin office.  They are legally obliged to provide one for you.  Have a look at this link: https://www.spanishsolutions.net/legal-issues-in-spain/hojas-de-reclamaciones-customer-complaint-forms/



_______________________
Regards



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20 Mar 2024 10:35 AM by tteedd Star rating in Hertfordshire & Punt.... 990 posts Send private message

Thanks for the reply and link.

I have no desire to hang around due to their reaction when I first complained.

I may comment on the results here later.





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