30 Apr 2022 7:27 PM:
We had a similar "hitting a brick wall" attitude with an insurance claim. We had a suspected leak in our pool. The agent was contacted and a "specialist" was sent to assess the situation. He and his colleague were at the property for 4 minutes and took three photos. I showed them marking on the skimmer flap that had been taken over a number of days and stated that the level had not droppred in the last few days. they did not record the information. When asked for their opinion they stated that they would have to report to their manager. Within 2 hours my wife logged into our account with the company and found that the case was closed. I contacted the agent and he stated that the insurance company had sent a carpenter to carry out the assessment!!!!!. Over the next few weeks my wife had several conversations withe the insurance company who basically accused us of lying. Also stating the assors had checked the water meter and electric meter and also the pool self filler, and that these regitered as a "fault" elsewhere. After explaing that we were not on metered water and the self filler was off. It went quiet. After two more weeks we employed a local pool company that carried out a pressure test and identified the problem immediatley. They carried out the repairs, I supplied photos of the work and emailed them to the insurance company with a claim for the repairs. It was then that they accepted liability and the claim settled. We also had a go at them on Twitter that may've helped.
Sorry to prattle on but this was my experience, but an important lesson for us to employ an independant survey and record / photograph for everything for evidential purposes to support the claim.
This message was last edited by Jimbofinn on 4/30/2022.
Thread:
Insurance claim for Fire in Apartment
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