Bank Second Line Security ID

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03 Apr 2021 6:25 PM by spanishchapman Star rating. 4 posts Send private message

Hi every one,

For my sins I bank with Santander and used to use a Pay as you go mobile for the secondary ID. Unfortunately the contract has lapsed and now the bank sends any second line security ID to the dead phone number.

I cannot re instate the defunct number nor can I get to Spain to validate a new number.

All I get is a computerised message and Santander do not reply to correspondence..

SO NOW I CANNOT EVEN ACCESS THE ACCOUNT.. Is there anyway I can get round this by getting Santander to send second ID to my English mobile.. EG Via Zoom etc . Any help would be appreciated.


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03 Apr 2021 9:03 PM by Jarvi Star rating in Halifax UK and Sucin.... 758 posts Send private message

Have you tried emailing them?

Claims and Customer Service

Calle Josefa Valcarcel, 30
Edificio Merrimack IV, 2ª Planta
28027 - Madrid
Fax: 91 759 48 36

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03 Apr 2021 11:16 PM by spanishchapman Star rating. 4 posts Send private message

Yes I have and to the address you kindly suggested.

And have posted letter by regular mail to my branch in Spain.

Have sent another email today as well.


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04 Apr 2021 11:21 PM by bluebox Star rating. 3 posts Send private message

I had a problem with my Spanish bank I rang HQ in Madrid waste of time .in the end I was sending 5 emails a day to the local branch. It got sorted after a week of emails. I was with Deutsche Bank. Never Again

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05 Apr 2021 12:23 AM by spanishchapman Star rating. 4 posts Send private message

Did you have the same problem and how was it resolved.

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06 Apr 2021 10:30 AM by baz1946 Star rating. 2281 posts Send private message

How did your contract end on a Pay as you GO phone? Surely no contract just top ups.

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06 Apr 2021 2:25 PM by spanishchapman Star rating. 4 posts Send private message

Unfortunately it was a pay as you go just for the bank use.(As it had to be a  spanish mobile..)

And as it had lapsed for more than 120 days it cannot be re instated..

The problem is with Santander and only one way of authentication and insistence of having to go in branch..And the fact that it must be a spanish phone...We have resigned ourselves to the fact that we will have to wait until we can visit Spain. And to be honest we will probably sell the apt and close ac as we don't need this sort of hassle.

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