New Consumer Protection Laws

We have a problem with our health insurer, Sanitas.  They never notified us of the premium increase, we discovered it only by registering on their website.  By law they must notify the insured at least 2 months prior to the contract expiration date. 

As the premium increase was huge and we did not have any large health insurance claims, we protested and asked Sanitas for an explanation.  We have written to them and entered a complaint before the renewal of the policy and the new premium date (April 1).  We have not heard anything back from them, no answer.

The normal grace period for premium payment is, I think, 15 days before they can cancel our contract. But this contract is contested.  I have been told that in Spain as of January there are new laws regarding a consumer's rights.

Question:  within how many days must we pay or lose our insurance?  15 days?  30 days?  60 days?

INitially, as you are making a clain based in Law they cannot cancel your contract till this is solved.

Our Sanitas payment was due on April 1, three weeks ago, but we still have not received an answer from them to our complaint and emails.  We have gone through the legal channel to make our claim.

If they never answer us and just let the grace period run out then drop our policy?  How long can it be until they drop us for non-payment even if they never answer our questions?

 Icaru:

I would need to see the claim you have formalised before the Insurer as if duky made and preventive suspension of payment is asked for, theses needs to be interrupted till the problem is solved.

Best,

Maria