Nightmare with connecting water via Aquagest HELP

Hi all,

After purchasing my aparthotel apartment (resale) and finally completing in November last year, its an understatement to say that trying to arrange to re connect the utilities has been a nightmare!

Briefly, the apartment was a repossession from the bank. So, once the arrears had been cleared, via my solicitor arrangements were made for the utilities to be connected. As of the 20th December despite my solicitor being in constant contact with the water and elec companies there had been no re connection of either.

Anyway, 2 days before xmas and the electric had been reconnected.

As for the water, well they have been telling me and my solicitor since november, that it has been connected, yet the gentleman who runs the aparthotel has confirmed this is not the case as their is a red seal on the water meter,and there is no water available in the apartment, until they sort the meter out.

They have been told this and say they no nothing about the seal or the meter!?

The contract has been changed to my name and I have a water contract number. My solicitor, the hotelier and myself have contacted Aquagest and got no where, having been told different things each time, whether it be they are adamant its been connected or they will attend to it and then do nothing! Contacted them by phone (my spanish is non existent)email and nothing....

My concern is, we are fast approaching February, I'm scheduled to fly over there on the 20th February and I cant rent the place because their is no water?! and to top it off they have charged my account around 40 euros, for what?!

Anyone help with any solutions to have the water reconnected ASAP

Thanks in advance of any replies

They are obvioiusly just totally incompetent.

I would request a "hoja de reclamaciones" from their office.  This is an official complaints system in Spain.

When you fill it in the authorities HAVE to look in to the matter as to why you have made the complaint against this company.

I don't know but it may help.

What about approaching a local plumber?  Maybe they have come across this problem before.

Best of luck with it...it must be so frustrating.

Justin

Hi Justin,

Thanks for your reply and pointer. Ill certianly bear that in mind.

I recieved email from them confirming that there is a debt on the contract?!

I find this astonishing as not only have I never been connected to use water  but any arrears incurred prior to completion was discharged.

ill give them a ring and see how I get on.

Thanks again

Yes but once you completed on the house, the debts became yours!

If you finally pay that amount for the house to have water. You can direct a claim against the previous owner/developer for the unpaid sums.

Thanks for everyone input.

Problem solved.

Apparently the previous owner of our apartment owned another apartment in the same block. The Water company sent the outstanding bill for the other apartment in error to the solicitor, prior to completion, which was paid and therefore the other apartment, which is still empty was reconnected instead of ours.

Anyway, its all sorted, the water company have swapped everything over and now we have water and its almost ready to rent.

Glad to hear that this has been sorted and thanks for updating us about it.

All the best

Justin