Iberdola online registration probs

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21 Dec 2009 00:00 by devondumpling Star rating. 3 posts Send private message

Hi, we are trying to register with Iberdola for their e billing, 

 

But I am stuck on the same part which is  'enter last 4 digits of bank account number'   which when i do, it simply says they are not correct.

 

Any suggestions, I have double checked all my details, against a previous iberdola bill, and the bank account is still the same. 

 

Any advice please?

Thanks in advance   

 

  





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22 Dec 2009 21:16 by ellemum Star rating in Bolton Lancs / Costa.... 122 posts Send private message

Hi

I had this problem also.  It was some time ago and if I remember correctly, I e-mailed them to ask why the system would not accept the correct information regarding the last digits of my account no.

I got a very prompt reply !!!  It was something to do with a change in their systems and provider of last resort? 

Anyway, they advised me what to do and I did it and then managed to register ok.  Sorry, for the life of me I cannot remember what it was they told me to do.  Although, now registered, the e-billing system is still not working properly (or I am doing something wrong!).  That said, I get monthly e-mails from them advising me how much they are taking from my account.  So some good came out of it all.

Suggest you e-mail them, they will respond in English.

Hope this helps.

Ellen

 

 



_______________________
Ellen  & Jim



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23 Dec 2009 02:26 by kev2006n Star rating in Sussex and Playa Fla.... 343 posts Send private message

 You can ring their call centre. I have managed to register for e billing. I have even agreed to pay the same amount each month and a balancing charge for any difference after 12 months. They will transfer you to an English speaker when the phone is answered. Kevin





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23 Dec 2009 11:57 by devondumpling Star rating. 3 posts Send private message

Thank you both for your replies, I have now sent an email   and will wait before ringing as well .

 

Thank you will let  you all know the outcome.

 

 

 





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23 Dec 2009 18:40 by hilda Star rating. 20 posts Send private message

For those who want the correct name of the Spanish electricity company it is IBERDROLA.





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27 Dec 2009 01:58 by surg Star rating. 9 posts Send private message

Could anyone please give me an email address for Iberdrola,thanks Surg.

                                                                    

 

 

 

 

 

 

 

 





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27 Dec 2009 02:13 by kev2006n Star rating in Sussex and Playa Fla.... 343 posts Send private message

 clientes@iberdrola.com

I get replies when I message them. Worthwhile putting your contract no. on the e mail. Kevin





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28 Dec 2009 12:03 by devondumpling Star rating. 3 posts Send private message

Firstly thanks for correcting the spelling error, I was too busy to do it !

 

So I emailed in Spanish with my contract number,and yes I received a very prompt reply from them explaining I had a new contract number to enter in replacement of the old one, and from then on, it all worked a it should using the last 4 digits of the account number.  We are now all registered correctly for e billing with them.

Thank for all your kind help.

Happy New Year   or should I say    Feliz ano nuevo,   sorry I haven't got the funny symbol to put above the n in ano.

 





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