URGENT NOTE, PLEASE READ & DIGEST.
We went into the local Movistar shop in September 2008 to register our SIM card &, as far as we were concerned, they had done that & we even requested a copy of the info they had put on the computer to prove we'd done it.
So when we saw a text from Movistar this March, which we would normally delete as we don't understand or speak Spanish, & it had 'targeta' & 'Nov 09' in it I decided we should return to the shop & ask advice. OH thought it was just a general text chucked out to all but it turned out not to be so.
When we went in September to register we let the staff get on with it & obviously expected them to do it correctly. We took our passports & all they wanted was a passport number (we're non residents) & the actual phone number. Seems that was not all correct & it was as well we went back when we received that text. Many of our friends have also received the same text but deleted it as they didn't understand it.
Apparently we WERE NOT REGISTERED AT ALL !!!
Staff looked at the print off they had given us in September & the text then called up the details. The woman took the SIM card out of our mobile & put the serial number on the PC then spent ages typing away before asking my OH to write his signature on an electronic pad then she handed us a print off without us asking for one. It had my OH's signature on it. We looked at it & my OH's Christian name was spelt incorrectly. We commented, she said 'pc is happy', his surname was down as his middle name, again we commented & got same response. We saw it did say United Kingdom in one area of the form but it had ' Nigeria' in another area, more comment from us, comment from her...'PC is happy all is ok !!!'
What CAN you do ? It's Spain, they're a law unto themselves.
PLEASE WILL YOU ALL BE AWARE & CHECK YOU ARE DEFINITELY REGISTERED OR YOU WILL LOSE YOUR CREDIT & SIM IN NOVEMBER THIS YEAR.