Banco Santander, Manilva (San luis de Sabinillas) email address known?

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10 Feb 2021 11:43 by TFiLondon Star rating in East Sussex. 18 posts Send private message

I've lost access to my online account with Banco Santander, Manilva (San luis de Sabinillas) and did not have the opportunity to visit the branch 2020 to resolve online access.

In short, does anyone know an email address for this branch?

When the bank changed from Banco de Andalucia to Banco Popular an email address was available, I have not tried the old email address as it was numerals, a format like this: 00000000@bancopopular.es

Any help or advice will be useful, many thanks





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13 Feb 2021 12:59 by ArunPat Star rating. 2 posts Send private message

I do not have email you require but this was my experience last week.

I too was blocked out of my account at BancoSantander in San Javier. This was due to the bank requiring me to complete FIOC declaration (this is Know Your Customer requirement for anti money laundering compliance) which I suspect is also a case for many blocked people. Having e-mailed and telephoned the branch it was no good as they insisted on my visiting the branch with P60, proof of address, etc documentations. This is obviously not possible at present so I emailed everything to the branch manager, again with no success.

Please call their English speaking call center on 0034 917 098 567. They were most helpful. Once they have verified your credentials, ie passport number and a couple of digits of your online password, they will send an SMS to your mobile which is your electronic signature. Whilst on the phone to them, please log onto your online bank account and change your digital signature and proceed to 'Area Staff' button on the top bar. Open the FIOC questionaire which is ever so simple (but slow so be patient) complete the boxes and a few days later your bank account will be unblocked.

Hope this helps.

All the best.

Arun.





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13 Feb 2021 22:27 by TFiLondon Star rating in East Sussex. 18 posts Send private message

Many thanks for the reply, I shall do as you suggest.... regards Kevin

 





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17 Feb 2021 15:59 by mariadecastro Star rating in Algeciras (Cadiz). 9345 posts Send private message

Legal Questions? Speak to Maria Direct

TFILondon: I can ask in Banco de Santander for that email if you want



_______________________

Maria L. de Castro, JD, MA

Lawyer

Director www.costaluzlawyers.es

El blog de Maria



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