Bank transfer from Spain to U.K.

After a 3 year battle with San Javier Town Hall, including a court case, to reclaim our PlusValia Tax, the Court at Cartegena finally issued a bank transfer (via our barrister) to the Santander Bank, Cartegena (vía Madrid) to transfer these funds to our account in the U.K.

This was done on 8 July 2020 and despite our efforts cannot find the name and email address of the Santander bank manager in Madrid, to put this matter in writing to trace our payment.  The web site says it takes 5/7 days and we are now on day 13 and still no payment received.

Our legal representatives response is "to wait" 

Any help gratefully received.  

This is tricky, are you being had or is it a case of ‘’yes you have won but you will get it when we feel like it’’ give it a couple of more weeks.

We won our court case in September 2019.  San Javier didn't pay the Court until March 2020.  Our barrister collected the Court document with our payment details on 8 July 2020 and took it to Santander Bank, Cartagena for the bank transfer to be done.  We have a copy of the document stamped by Santander.  So they now have our money and allegedly will transfer it when they get around to it.  I was told today by our ineffectual lawyer, that Santander in Madrid do all Court bank transfers for all of Spain and have a queuing system.  Santander will only update the sender not the recipient.  3 years 3 months later and now Santander Bank are messing us about, with no recourse available to us. 
It is truly a shocking, disgraceful system with total disregard for decent people, who have abided by Spanish laws and been taken advantage of, time and time again.  
I wouldn't buy another property in Spain if it was €10 with bells, whistles and a pool.