Bankia/BMN

Just a thought but do you need to ensure that your lawyer has gone through the relevant complaints procedures both to the Bankia Bank and Bank of Spain to prove that all necessary routes to getting this resolved have been addressed, prior to litigation?

Also have you considered putting forward a review on the Trust pilot website? https://uk.trustpilot.com/review/bankia.es

More fun and games with Bankia. They blocked our account 'by mistake'!!! Our mortgage payments have been sent back to England twice now. Our local branch says the account is unblocked - but the money was still returned even after they told us this. We cannot get any sense out of anyone and cannot get to Spain to sort it out since I am receiving hospital treastment and cannot travel. I utterly despair of these people: they are now threatening a financial penalty because our mortgage hasn't been paid - and the mortage hasn't been paid because of their mistake. We've spend more than a week trying to get some answers on the phone. The branch ignores emails and as for Customer Service in Madrid.....Next step is that our electricity gets cut off because the monthly charge won't be paid. What a dreadful organisation this is. They aren't bankers - but what they are certainly rhymes with bankers!

Put a formal complaint in writing ( fax?) to the Head Office and Bank of Spain via a respected lawyer which would act as formal legal evidence of their mistakes perhaps, if they subsequently try to make you accountable for their own failures????

Also put on record on trust pilot....