Traffic Penalty

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28 Dec 2011 12:00 AM by husienda Star rating. 6 posts Send private message

Help!  My husband and I were in Madrid in September 2011 and have been charged from Hertz for two Traffic Penalties.  We have never received any notices stating we were in violation.  Cannot locate the penalty notice codes on line.  We live in USA.. are we responsible for the traffic fines we never were notified about or is this a Scam from Hertz?  Any information would be most helpful.  Thank you.





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28 Dec 2011 11:47 PM by Marysafc Star rating in Harrow and Peñiscola. 113 posts Send private message

 Ask them for a copy of the fine they received from the Trafico.



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28 Dec 2011 11:50 PM by husienda Star rating. 6 posts Send private message

They said they do not have them. Only charged us to provide them our car rental information.  I will try a different agent, maybe more helpful.  Thank you for your suggestion.





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29 Dec 2011 1:17 PM by johnzx Star rating in Spain. 5255 posts Send private message

Husienda:

 

 

I would assume Hertz have taken the money from your credit card.  If this is the case, I would suggest you complain to the credit card company. 

 

I believe that when one buys anything (including a service) on a credit card the contract is between the card holder and the card company.





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29 Dec 2011 4:56 PM by husienda Star rating. 6 posts Send private message

Thank you for the suggestion.  I'm going to work that angle today.





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29 Dec 2011 10:05 PM by EOS Team Star rating in In Spain of course!. 4015 posts Send private message

EOS Team´s avatar

If they can't prove the traffic offence then you should process a chargeback on your credit card. 

As John says, talk to your credit card company.

Justin



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29 Dec 2011 10:07 PM by husienda Star rating. 6 posts Send private message

My credit card company is investigating.  I will post the results just in case this happens to someone else. 

Can anyone tell me a website where I can see if the Penalty Code even exists? 





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29 Dec 2011 10:09 PM by EOS Team Star rating in In Spain of course!. 4015 posts Send private message

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What penalty code did they give you?



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29 Dec 2011 10:10 PM by husienda Star rating. 6 posts Send private message

1696772011 and 045379772





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29 Dec 2011 10:22 PM by EOS Team Star rating in In Spain of course!. 4015 posts Send private message

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I can't find anything on the trafico website to check those codes but checking them on Google.es brings up nothing, so I suspect they may be internal Hertz codes instead?

Justin



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29 Dec 2011 10:28 PM by husienda Star rating. 6 posts Send private message

You have been such a great help.  Thank you.  I will let you know what happens with the credit card company vs. hertz. 

 





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30 Dec 2011 12:08 AM by Poppyseed Star rating. 898 posts Send private message

Our speeding fines when using a hire car were issued direct to us in UK by the traffico, I assume they obtained our UK contact details from Europcar.



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