Advice on Correct Procedure, Please

Can anyone tell me what is the correct procedure in Spain if your former agent (whom you don't trust!) tells you that your bank details have been given "by mistake" to someone you don't know and is now demanding that you return the money to this person's bank account?

We have identified the deposit in question in our account but believe it to be (by mistake) from a former tenant who owes us money in unpaid bills and stolen property.

Many thanks.

Tell them you will gladly return the money when the previous tenant pays the unpaid bills and returns stolen property.

Looks like the agent gave over your details by mistake, probably in place of the new landlord and trying to cover their ar*e

Perhaps out of the goodness of their hearts they have  paid this money to compensate you for damages you suffered. If its money you are due do not hand it back. If its more than you are entitled to the balance should be paid back.

Can't your bank trace where the money came from? If they can trace it to be from someone who owes you money then you keep it, if it is from someone else then return it.

There is no criminal offence merely a possible error in the banking system which is not your responsiblity

 If someone pays money into your account by mistake they merely ask the recipient bank to return it to the account from which came and you cannot stop them. They do not require your permission to do this.

so if someone believes the money went into your account the proceedure is they inform their bank and if the bank agrees they have a case they will recall the money obviously if it is an attempt to swindle they wont be too keen to go to the bank and do this. so tell the agent or whoever it was to report the matter to their bank as this is the correct proceedure and you are not invoved in the matter

I have done this on several occasions usually after buying over the internet and never delivered. the banks are quite used to doing this as it seems it happens all the time.

This message was last edited by SMYTHIE on 26/08/2011.

Smythie

Quote  "There is no criminal offence merely a possible error in the banking system which is not your responsiblity"

I did say:-    

if you use the money you commit theft

In this case the Rosa  Fay  implied she would keep the money as she was owed money for 'unpaid bills and rent'.

 I didnt suggest she use the money merely how the situation should be resolved, which was the answer to her question

Rosa,

Are you on line with your banking?  I have two bank account's, so when I go on line for a statement it tells me where the money has come from.

If not then ask your bank if they can give you the information you require.   

Patricia