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05 Mar 2008 12:00 AM by noelhig Star rating. 11 forum posts Send private message

snagging contact e mail at key mare,

Could anyone assist us in giving me an E Mail address for a snagging contact at Key Mare??

 

Also I have not been informed of my community charge as yet for my apartment at 29/14, any idea how much it is likely to be?

 

Regards

 

Noel




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05 Mar 2008 11:15 AM by DMBRIDGE Star rating. 102 forum posts Send private message

Noel,

I'm in Block 39 and Gema Garcia has been dealing with my snagging.  She was very good whilst I was able to go in and speak to her, but does not seem to respond to emails very quickly, but she is worth a try.  Her email is:

ggarcia@keymare.com 

Hope that helps.

David

 




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05 Mar 2008 11:30 AM by nfm2862 Star rating in Welling, Kent & Al A.... 1460 forum posts Send private message

05 Mar 2008 12:16 PM by kenshaz Star rating in Cheshire/Vera Play.... 486 forum posts Send private message

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Maria is the best.Gemma?

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05 Mar 2008 1:08 PM by DMBRIDGE Star rating. 102 forum posts Send private message

Maria is certainly also worth a try and is helpful when you are on site, but I have never had a response from her to an email, whilst Gema occasionally answers.  They work together in Customer Relations.

David




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05 Mar 2008 8:46 PM by nuflow7 Star rating in Solihull/Vera Playa. 139 forum posts Send private message

I could be wrong but has Maria now left Key Mare?  That's what we were told when out there in December and it would be just Gemma to pick up the After Sales "queries".


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05 Mar 2008 8:56 PM by nfm2862 Star rating in Welling, Kent & Al A.... 1460 forum posts Send private message

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Maria was cetainly still there last week as she was answering emails from me. There was another lady at one time - Ursula? - who has left.

Noreen



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05 Mar 2008 11:25 PM by kenshaz Star rating in Cheshire/Vera Play.... 486 forum posts Send private message

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Gemma is not aftersales,she told us that she is customer services.

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05 Mar 2008 11:27 PM by kenshaz Star rating in Cheshire/Vera Play.... 486 forum posts Send private message

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Maria is still at Keymare Thalassa and Gemma told us that she is her boss.

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06 Mar 2008 6:54 AM by DMBRIDGE Star rating. 102 forum posts Send private message

Ken is absolutely right Maria is the "Boss", in addition to Gema there is a German lady named Petra who also works in the office and deals with "snagging" visits, Utility connections etc.  Personally I would deal with Gema if you can't get hold of Maria.

David

 




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