Hi
We are in Mar y Sol bungalows, and our Admin is the same as yours. The two fellas in their office are nice, friendly people, but I'm afraid they are snowed under with far more work than they can handle. I have emailed them from time to time in both English and Spanish, to no avail. Fortunately, our Presidente is full-time resident, and able to visit them in person. Still things move slowly and fingers are crossed for a change of administrator in a couple of months!
You will probably find your first year a little expensive, admin-wise, but it should then reduce considerably.
Best of Luck
allan