No Water to Our Apartment - help!!!

Hi - Our key holder has notified us that we have no water to our apartment in Jardine9. We pay the bill regularly and have had no previous issues but for the last fortnight we've had no water! We've tried calling, emailing, faxing (thanks to google translator) Urbaser but none of them speak english and our spanish is poor to say the least. Any ideas anyone? I want to check if they have cut us off in error as there are a number of empty apartments surrounding ours. I've also contacted the bank to ensure they haven't stopped our DD in error.

If anyone has a miracle answer to how to report an issue to Urbaser then I'd be forever grateful!

On one occasion in the early days we had our Solictor make a call for us to Iberdrola- fortunately they didnt charge, but maybe thats a route you could take for Urbaser.

Hope you get sorted.

Hi Rech1eB

Who is your Spanish Bank?

I am with Banco Halifax and they provide a limited translation service and will make urgent contact with others like utility’s for us. Some other banks offer a similar service so may well be worth seeing if yours do.

Regards

Phil

Thanks Phil. We bank with Solbank and I have to say that they've been pretty good to date so that's definately an avenue I'll explore. I've already contacted them to query if a clerical error has cancelled our direct debit so when they respond I'll ask the question. Thanks again.

Rachel.

Rachel

First ask your keyholder to confirm if the meter has been removed?

Several have been removed in the past 6 months and the owners swear on their mothers lives that they paid all bills, to find that they never paid the connection fee ? probably no funds at the time in bank? if this has happened the only way you can get it reconnected is by going to Alhama Urbaser Office with the connection fee (think its 150€ ish) and a further 50€ to have meter put back if this is done in the morning they will refit meter in afternoon, if you can prove you have paid all these bills and connection they will replace free? you can not pay by bank Transfer or check it must be in person by cash.

There has been 1 or 2 meters removed in error but this is due to crossovers in pipes to apartments.

Mick

Hi Rachael,

If you have the same solbank Prestige account like us then they will help you with connection problems for utilities.

On the subject of connection fees, did you pay yours when originally connected?

We found our bill in the mail box , 2 months after it was issued, even though they had already been taking DD for water usage.

We went to Solbank in the port and the lady there rang them for us and sorted it out.

The reason I mention this is that she also told us that they will not send any reminders and just come out and remove the meter and disconnect you without warning.

We are on Jardin 9 so I will ask our keyholder to check our water in case it is a general problem and not specifically your apartment.

Thanks everyone. We did pay the connection fee of 196E back in Feb 2009. I even have the invoice. Solbank are being really helpful and I've passed all our details to them. In the mean-time Frederico Mesa (Urbaser) has confirmed our Urbaser account is fine but has asked that the water meter be checked. I thought this was a strange request and after what  you've said I'm now thinking Urbaser maybe removed ours by mistake! Victor from the administrators is now looking into this for us. I'll let you know how we get on and how we get the issue resolved so that others don't have to go through this. Thanks so much to everyone who has replied to date. I've got everything crossed for a breakthrough today!

Rachel, do you know there was a water problem yesterday? it was shut off and some of the resort was without water for quite a while?

Dan

Hi Dan, Urbaser informed me that they did have a outage to water services in the resort yesterday. I'm not sure if this was the whole resort but the email I received did suggest this.

Thanks to everyone who replied to my thread. Our key holders confirmed that water supply was back late Fri afternoon. Now was it just sheer bad luck that our key holders were repeatedly checking when the supply was down for maintenance or could it be that the administrators/Urbaser resolved an issue during their investigations, I guess we'll never know! ??!

Thanks again!