08 Mar 2010 8:26 PM:
Thanks to everyone who replied to my thread. Our key holders confirmed that water supply was back late Fri afternoon. Now was it just sheer bad luck that our key holders were repeatedly checking when the supply was down for maintenance or could it be that the administrators/Urbaser resolved an issue during their investigations, I guess we'll never know! ??!
Thanks again!
Community thread: No Water to Our Apartment - help!!!
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05 Mar 2010 12:38 PM:
Hi Dan, Urbaser informed me that they did have a outage to water services in the resort yesterday. I'm not sure if this was the whole resort but the email I received did suggest this.
Community thread: No Water to Our Apartment - help!!!
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05 Mar 2010 10:38 AM:
Thanks everyone. We did pay the connection fee of 196E back in Feb 2009. I even have the invoice. Solbank are being really helpful and I've passed all our details to them. In the mean-time Frederico Mesa (Urbaser) has confirmed our Urbaser account is fine but has asked that the water meter be checked. I thought this was a strange request and after what you've said I'm now thinking Urbaser maybe removed ours by mistake! Victor from the administrators is now looking into this for us. I'll let you know how we get on and how we get the issue resolved so that others don't have to go through this. Thanks so much to everyone who has replied to date. I've got everything crossed for a breakthrough today!
Community thread: No Water to Our Apartment - help!!!
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04 Mar 2010 8:07 PM:
Thanks Phil. We bank with Solbank and I have to say that they've been pretty good to date so that's definately an avenue I'll explore. I've already contacted them to query if a clerical error has cancelled our direct debit so when they respond I'll ask the question. Thanks again.
Rachel.
Community thread: No Water to Our Apartment - help!!!
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04 Mar 2010 1:05 PM:
Thanks Claire. We're like-minded as this was one of the first things I tried but alas, no response. Most organisations have a customer service centre and email address but I just can't seem to find anything for Urbaser. Any further suggestions welcome. In the mean time if I have a break through I'll post the process on this site so that others don't have to go through the painful process.
R.
Forum thread: Urbaser (Water Fault)
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