Ubraser ----Water contact details

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30 Nov 2009 00:00 by andyandvicky Star rating. 126 forum posts Send private message

just been told by our keyholders that our water meter has been taken away by ubraser........ we paid our connection in january 196 euros and the useage is taken out by DD every 3 months so can only pressume they have took our meter by mistake.........

 

has anyone got contact details for them??? email or phone so i can get them to reconnect it before i go back out there....... 




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30 Nov 2009 13:42 by Sonatigh Star rating in Condado de Alhama Re.... 621 forum posts Send private message

Bad news if your meter has been removed it will be either you have not paid the 196€ connection fee or it it in error, check your Spanish bank for a payment to urbaser of 196€ if this is not done you will have to (or your keyholder) go to the Urbaser office near the town hall in Alhama de Murcia and pay cash plus extra 50€ to have it reconnected. (They will not take payments over the phone)

If there has been an error and the wrong meter removed you will have to prove to them your meter is missing? by showing them.

A difficult position?

Many meters in ourJardin were removed and people thought they had paid when they had not as funds were not in bank at time of claim?

There has been a few instances weremeters have been connect to wrong houses (Crossed) but you need neighbours in to check this?



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Mick

I got too old soon, and too late smart ! 

 

 



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30 Nov 2009 13:48 by Sonatigh Star rating in Condado de Alhama Re.... 621 forum posts Send private message

Andy and Vicky

Sorry you did say you paid the 196 double check your bank stats then phone 00 34 968 63 09 11 Urbaser

Good Luck

 



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Mick

I got too old soon, and too late smart ! 

 

 



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30 Nov 2009 15:14 by andyandvicky Star rating. 126 forum posts Send private message

thanks for that.............no one there speaks english unfortunately....... just trying to get there email addy at moment to try that way and also sent an email to our solicitors over there who we appointed POA and they set it all up so see if they will chase them up for me.....




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30 Nov 2009 15:42 by Sonatigh Star rating in Condado de Alhama Re.... 621 forum posts Send private message

http://www.urbaser.com/

This site gives you an e-mail address so you could ask them to pass it to or chase Alhama de Murcia office for you?

 



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Mick

I got too old soon, and too late smart ! 

 

 



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30 Nov 2009 17:53 by Waddle Star rating in Chesterfield & Los N.... 210 forum posts Send private message

Waddle´s avatar

Whilst on the subject, does anybody know when they are planning to install the water meters on Naranjos ?

Cheers



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Russ & Louise Salud !


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30 Nov 2009 18:31 by graham204 Star rating. 144 forum posts Send private message

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Hi Andy & Vicky,

We are on Jardine 7 and seem to have the same problem, please let us know how you get on.

Thanks Carol Anne



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Graham & Carolanne



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