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19 Jun 2008 12:00 AM by stonephil Star rating in Stone Staffordshire .... 399 forum posts Send private message

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Hi All,

New to this great forum and have learned so much from everyones posting so firstly a big thanks.

We are buying a 1st floor apartment in Jardines 9 and due to complete on 11th July.

Just received an email from our solicitor saying he has not received any of the legal documents etc for completion and that no one will answer his emails at PW.

Does anyone have the contact email address and telephone number for completions please.

Also the bank for our mortgage, which is not CAM, are trying to arrange to value the apartment, they were told on the 13th June to ring back in 2 weeks as it is not ready yet. Getting very nervous about the completion date.

I have read that others have received completion packs, we have received nothing. Any advice would be welcomed

Regards

Phil

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19 Jun 2008 9:16 AM by KellyT Star rating in Germany but from Yor.... 99 forum posts Send private message

Hi - this is the number that is on the bottom of my email that i received with all the completions papers (utilities, community, Title deeds to check,etc). The woman that sent me this was Ana but obviously there is more than her in the completions department.

Tel. +(34) 968 030 380

If you have no luck there, try ringing the customer service number on

Tel. +(34) 968012090 , i am in touch with a woman called Camilla  and she has been most helpful.

Hope this helps

Kelly

 



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19 Jun 2008 11:20 AM by scapa Star rating in Beds, England & Jard.... 880 forum posts Send private message

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Hi stonephil,

I have been dealing with Silvia all of the time.  If I email her she always rings me back. I get the impression that one person in customer services is allocated to a certain amount of people.  So you will keep with the same person.  I must say Silvia has been very good in helping me.
Thats all the details I have on the bottom of the emails.
I'm not dealing with CAMS but on other threads it looks like you have to keep pestering them.
Good luck and keep chasing them up hopefully it will come together in the end!
Jackie  

Silvia Mercader Martinez
Departmento Gestion de Entrega
Gestion de Escrituras
Parqui Empresarial Polaris World
Autovia Murcia - San javier, Km 18
30591 Balsicas - Murcia (Spain)
Tel +34 968 030 380  ext 718
Fax+34 968 012 645



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19 Jun 2008 3:47 PM by stonephil Star rating in Stone Staffordshire .... 399 forum posts Send private message

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Thank you for your responses. 

Kelly do you have the email address for Ana please.

I have rang 4 times today and no one will answer the phone in completions.

Regards

Phil

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19 Jun 2008 4:41 PM by KellyT Star rating in Germany but from Yor.... 99 forum posts Send private message

I do but never have had a response from her. I have always contacted Camilla in customer services and she has always come back to me with info or got the right person to ring me direct.

ana.gallego@polarisworld.com      or      camilla.navermyr@polaris world.com

HTH

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19 Jun 2008 9:18 PM by payton Star rating in Doncaster, South Yor.... 331 forum posts Send private message

We have dealt with Silvia as well throughout the completion arrangements.  She has been fantastic - I couldn't dial international calls from my office phone, but if I e-mailed her she would ring me straightaway.  She was very helpful at every stage - I think you are right that each buyer is allocated someone from the Completions Department and they look after you.  Some of them are obviously better than others!

We also had problems with the Bank's valuer not being able to get access to carry out the valuation but again that sorted itself out eventually - albeit at the eleventh hour.  In our case everything came together in the end, but it was very much at the last minute, and not until I had wound myself into a frenzy worrying that things were not going to be sorted out in time.  Good luck!

Debbie

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APARTMENTS FOR RENT : FOLLOW LINKS BELOW

www.condadogolfapartment.com

www.polarisrentals.com/details.asp?PropId=206

www.polarisrentals.com/details.asp?PropId=207



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