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28 Aug 2014 09:23 by Banker Star rating. 2 posts Send private message

Can someone please advise me if you can issue a denuncia on a company who has not fulfilled the terms of their contract and it is now 10 months later and we are still awaiting a satisfactory outcome. Or is there some other way of dealing with them and should every company have complaint forms available.

All advice gratefully received





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28 Aug 2014 14:25 by johnzx Star rating in Spain. 5246 posts Send private message

This from a post I made a while ago:-

The Complaints form system is very useful, so how does it work?

The complaints form must be available in every establishment in Spain, including the police, hospitals, town halls etc.  If you ask and are told that the establishment does not have a form then call the LOCAL POLICE.  They should attend, demand the form, and if it is not supplied, issue an immediate fine and close the establishment.

The form,  comprises of three pages on sensitised paper (two are copies of the first page).  It is printed in Spanish and English.  Complete the form.  (It is debatable whether this can be done in English or of it must be in Spanish, but as it is printed in English too,  then I would give it a go in English if you cannot speak Spanish).

Printed down the long, left hand side of each page, is an instruction as to which copy is for whom. One goes the establishment complained of, the other two are kept by the person complaining. 

 If after, I believe it is two working weeks (maybe ten days) you have not received satisfaction, take the copy, so marked, to the consumers office of the town hall. They will then pursue the matter.

PS I have asked for the form on a few occasions in a National Police Station on behalf of dissatisfied 'customers.'   The results have been amazing and the person who had the grievance received satisfaction each time, there and (very quickly) then.





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28 Aug 2014 16:24 by Banker Star rating. 2 posts Send private message

Hi Johnzx

 

Thank you for your quick response. I have obtained a complaints form from elsewhere to complete and I wonder if you can help on one other point?

 

On the form  it says in Spanish: Alegaciones del reclamado (English) Allegations of person under complaint.

Then is says, Nombre y Appellidos del empleado que atiende la cumplimentacion de las hojas de reclamaciones

 

This is then followed by space to complete the answers.

 

Would you be able to tell me whose name I need to insert there - is it the person whom I have been dealing with at the Company??

 

Grateful thanks

 


Banker





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28 Aug 2014 16:39 by johnzx Star rating in Spain. 5246 posts Send private message

Without actually seeing the form you have (There are variations area to area), but I would say it is the person you are dealig with, although I would exèct it to be the entity you are complaining about.  So not the employee but his employer.  Say like    El Corte Inglés





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