Returning Sales goods

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04 Jan 2014 9:41 AM by johnzx Star rating in Spain. 5242 posts Send private message

Just for information

Last week I bought a pair of Nike Air Pegasus 83 trainers. At El Cortes Ingles.   There were on offer at 49 euros, reduced from 70 euros.

The first time I wore them it rained and I found that the wet grip was incredibly bad. I might add that for over 30 years I have been a keep fit runner, so I have  a lot of experience with trainers over that time.

Yesterday I returned the shoes.  They initially said that the shoes were ‘normal’ and that trainers were not for use on wet surfaces !

I showed them that I had a ‘ complaint form’  which I had completed on the internet and downloaded.   The salesman went off and had chat with ‘someone’ and the refund was made.  He said it was very unusual that a refund would be made in the same circumstances. 

 

I returned them as being 'unfit for purpose.'





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