Iberdrola online logout

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19 Apr 2012 21:57 by esther114216 Star rating. 4 posts Send private message

Does anybody know how to make a logout after a session of online billing. Iberdrola told me that I should press desconectar on the right upper corner but I can not find it. Thanks for your help.





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19 Apr 2012 22:18 by chrisb1972 Star rating in West Yorkshire and L.... 12 posts Send private message

hi,

Having logged on, towards the top the screen there is a long green bar with 'Iberdrola' on the left and  'Buscar' on the far right. Beneath Buscar is  [ Desconectar]  - this is where you click here to signoff.

At the very very  top of the screen on the right hand side you will either have the word Espanol or maybe English. If you have English shown click on it, it will change to Espanol and the Deconectar will change to Sign Out.

If this isnt shown on your screen you have a problem !!

 

good luck Chris

 

 

 


This message was last edited by chrisb1972 on 19/04/2012.



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20 Apr 2012 00:15 by esther114216 Star rating. 4 posts Send private message

Thank you Chris for the detailed explanation.

The monitors from my two computers show nothing underneath Buscar.

Any ideas?? Thank you.





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20 Apr 2012 01:54 by lobin Star rating. 247 posts Send private message

 The word desconectar appears in brackets and in orange. When my  browser is on full screen,  the word is approximately one inch below Buscar.

If you do not have it there, it could be the result of a different browser configuration but do look for it elsewhere on the page.  It should be there.  Please remember, though, that to get the word desconectar first you must have logged in your particular client area.  If you are not logged in, the word (desconectar) is, indeed, missing.





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20 Apr 2012 02:08 by esther114216 Star rating. 4 posts Send private message

Thank you Lobin and Chris. My password was saved by mistake and now deleted. Everything works as you said.

A great help!!!

 





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