2 and half months for succesful execution of Bank Guarantee

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29 Oct 2007 12:00 AM by ******** Star rating in UK & Murcia. 574 forum posts Send private message

 

Hi folks - sorry but just couldn't resist posting this from Masa's web site !

THE CUSTOMER SERVICES AT GRUPO MASA HAVE OBTAINED THE QUALITY MANAGEMENT STANDARD 9001:2000 09/07/2007
     

 

The Customer Services Department at Grupo MASA was granted last 15th June, 2007 with the Standard 9001:2000 that guarantees the quality offered in terms of new properties preparation and delivery of keys, claim management, as well as after-sales management of issues and claims.

Therefore this confirms that the SAC of Grupo MASA has a management system that complies with the requirements of this reference standard, and that has been properly planned and implanted by the organization.



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Jane



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30 Oct 2007 10:22 PM by hillwood Star rating in Greasby, Wirral & Si.... 214 forum posts Send private message

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Hi Jane,

Customer SERVICES at GrupoMasa..............................

YOU CAN'T BE SERIOUS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Was the ballot taken from GM Sales Staff + associated Sales Agents who achieved targets based on ficticious completion dates??

How about a ballot by EOS forum members on SG- we could send the results to GM head office and ask for some comments.  Probably a waste of time, they would, almost certainly, not even bother answering. 

L.O.L.

John B. (back in circulation, sorry). 



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31 Oct 2007 7:40 AM by ******** Star rating in UK & Murcia. 574 forum posts Send private message

Hi John - good to see you back - missed your humour getting us through the pain!

Waiting for mortgage to be sorted before letting Rob loose on my garden - bit scary but if he can garden as well as he can cut and paste we should be ok.

Bank rang yesterday - apologised for the delay in progressing the mortgage - asked if we knew it was because  Procobar  (commonly known as Masa) hadn't been ready to release even though they'd gone ahead with some properties.  Think we've found that out already!

Keep up the good work.



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Jane



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31 Oct 2007 4:04 PM by bobby50 Star rating in . www.harmony-proper.... 327 forum posts Send private message

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HI JANE...

DONT WORRY ABOUT YOUR GARDEN...AS I HAVE JUST BEEN TO THE LIBRARY AND BORROWED A BOOK ON GARDENING, ALL I NEED NOW IS TO LEARN HOW TO READ!!!!...LOL

ROB..



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    www.harmony-property-management.com  



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